Hi, all.

I want to start off by saying that Agoda is NOT a bad company (i.e. they try their best to correct mistakes).

Having gotten this disclaimer out of the way, let me cut to the chase:

1) I prepaid for the best possible room at a hotel near Hongqiao
2) The drill was supposed to be "show receipt to the hotel people, and get room"
3) Were it not for the fact that I speak Chinese, I would have struck out on #2
4) Agoda's China number was out of service
-as such, the hotel people thought it was a fake company
5) In the end, I resolved the situation by handing over cash
6) I did NOT get the nice room that I had booked
7) I DID receive an extra day
8) Agoda covered all costs