Go Back  FlyerTalk Forums > Destinations > Asia > China
Reload this Page >

wechat(微信)

Old Jul 13, 2022, 9:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: moondog
The "FT People on WeChat" group
Our group chat is comprised of FT members and friends of FT members. We talk about pretty much anything except for politics (because Papa Bear has the ability to watch over us). The group has its own QR code, but it has a short shelf life (e.g. about 5 days), so I'm not including it here. The easiest way to join is to add me as a contact (moondogsh) and let me put you in the group.

Contacting Tencent Customer Support
If you want to get in touch with Tencent customer service (e.g. to update your passport number or change your name format so it aligns with your bank accounts), most web resources will advise you to simply message the "WeChat Team" contact. It is extremely difficult to get a human response when using this approach. Calling them also results in a bot experience.

However, the following drill works as of July 2022 (specific menu options can always change, of course; the key is getting yourself to step 5 below):
1. Dial 95716 (or +86 4009100100 from outside of China)
2. Select option 1 for personal accounts
3. Enter your connected phone number followed by #
3. Select option 2 for other questions
4. The bot will ask you to describe your issue using voice; just speak to it in English; it won't understand and will ask you to repeat 3-5 times before giving up
5. Now, the bot will give you ~8 menu options; through trial and error, I can state that option 7 is good for immediate transfer to a human (some of the others might work as well)
6. When the representative picks up, you definitely need to speak Chinese, but your request is presumably fairly easy to convey, and their responses are also pretty simple
7. They might want to move the conversation over to WeChat; this is okay because they will send you an invite to a special customer service queue, which is only ~60% automated
Print Wikipost

wechat(微信)

Old Jan 24, 2013, 7:07 am
  #1  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Dec 2000
Location: Shanghai
Posts: 41,501
wechat(微信)

9/13/2015 update
This morning, I created a group named "ft people on wechat". I am pretty sure you can join it by searching for it. If not, just add me (moondogsh), and I'll add you to the group.

The reason I created this group is two-fold:
1. The bj/sh meetings threads here are useless
2. Wechat is a lot more advanced than IB
*************************************************
Since I didn't have a smart phone for several months last year, I was kind of slow to the punch bowl on this phenomenon, but now that I'm on board, I must say that I'm completely wowed. It's nearly as disruptive as the iPhone (leaves other chat clients in the dust, and is extremely "social").

This is just the latest case of a Chinese company copying a Western technology and making it categorically better (other examples include weibo v. Twitter, Qunar v. Kayak, QQ v. MSN, and Dianping v. Groupon).

I particularly like the feature that allows you to switch between your phone and your computer using the QR code (first time I've ever seen a good use for QR codes), though I must admit that offering a PC based client would address the same problem.
joesk likes this.

Last edited by moondog; Sep 12, 2015 at 9:01 pm
moondog is offline  
Old Jan 24, 2013, 1:30 pm
  #2  
 
Join Date: Jul 2008
Location: NY
Programs: UA Plat (1mm), Marriott Plat, HH Gold, Hertz Pres
Posts: 427
^

Lots of my Chinese friends are hooked on wechat and got me onboard last year. Voice and video capability built in. Very easy to chat with one or several friends at the same time.

The WSJ had a few articles highlighting Tencent's push via wechat and the large increase in subscriber base.
johnathome is offline  
Old Jan 24, 2013, 11:23 pm
  #3  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,409
I use it all the time to chat with my Chinese friends, seems to have taken over QQ.
mnredfox is offline  
Old Jan 25, 2013, 3:17 am
  #4  
 
Join Date: Nov 2012
Posts: 24
Sorry haven't found some obvious difference btw wechat (微信) and QQ. QQ has been working well for me. Should I use wechat?
Sammysw is offline  
Old Jan 25, 2013, 4:33 am
  #5  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Dec 2000
Location: Shanghai
Posts: 41,501
Originally Posted by Sammysw
Sorry haven't found some obvious difference btw wechat (微信) and QQ. QQ has been working well for me. Should I use wechat?
Well, they're both Tencent products, but it's sort of like comparing DOS and Windows (same company, same basic functionality; the latter is far richer).
moondog is offline  
Old Jan 26, 2013, 1:18 am
  #6  
 
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
Originally Posted by Sammysw
Sorry haven't found some obvious difference btw wechat (微信) and QQ. QQ has been working well for me. Should I use wechat?
You can send QQ messages through weixin

Its OK - I find the app to be a little bit slower, but more consistent than QQs. Meaning it never freezes like the QQ one.

When you see people listening to what seems to be a voicemail over and over again....it's weixin
benzemalyonnais is offline  
Old Jan 26, 2013, 11:57 am
  #7  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,409
Wechat allows you to leave short audio messages. And the best feature is I don't have to hear the annoying beep beep beep beep beep noise of QQ all around anymore, esp the subway.
mnredfox is offline  
Old Jan 26, 2013, 10:18 pm
  #8  
 
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Gold
Posts: 6,810
Originally Posted by mnredfox
Wechat allows you to leave short audio messages. And the best feature is I don't have to hear the annoying beep beep beep beep beep noise of QQ all around anymore, esp the subway.
Yeah, wexin/wechat is great for voice messages.
lcpteck is online now  
Old Jan 27, 2013, 9:50 pm
  #9  
 
Join Date: Nov 2012
Posts: 24
Ah... I have to agree with you guys the voice (audio) messages is great feature Wechat has but QQ doesn't have.
Sammysw is offline  
Old Jan 27, 2013, 11:01 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Originally Posted by moondog
Since I didn't have a smart phone for several months last year, I was kind of slow to the punch bowl on this phenomenon, but now that I'm on board, I must say that I'm completely wowed. It's nearly as disruptive as the iPhone (leaves other chat clients in the dust, and is extremely "social").

This is just the latest case of a Chinese company copying a Western technology and making it categorically better (other examples include weibo v. Twitter, Qunar v. Kayak, QQ v. MSN, and Dianping v. Groupon).

I particularly like the feature that allows you to switch between your phone and your computer using the QR code (first time I've ever seen a good use for QR codes), though I must admit that offering a PC based client would address the same problem.
The copies though are needed for increased control, that's about it.
(Then again I have a work VPN for China/UAE/Saudi travel)
AA_EXP09 is offline  
Old Jan 27, 2013, 11:12 pm
  #11  
 
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,719
Originally Posted by mnredfox
Wechat allows you to leave short audio messages. And the best feature is I don't have to hear the annoying beep beep beep beep beep noise of QQ all around anymore, esp the subway.
Originally Posted by lcpteck
Yeah, wexin/wechat is great for voice messages.
Originally Posted by Sammysw
Ah... I have to agree with you guys the voice (audio) messages is great feature Wechat has but QQ doesn't have.
This 'voice message' thing can get super annoying! My wife's cousin and friends are constantly doing the voice thing when we go out drinking with them. I find it silly... I mean if you gonna send/receive 10+ voice messages, might as well just dial that person and talk it out! Girls seem to love this feature though...
payam81 is offline  
Old Jan 28, 2013, 12:25 am
  #12  
FlyerTalk Evangelist
 
Join Date: Feb 2003
Posts: 10,087
I can't believe there is a discussion of we chat without a mention of it's most used feature! The "look around" function that allows you to view all users close by you which can be further sorted either into male or female users.
travelinmanS is offline  
Old Jan 28, 2013, 12:44 am
  #13  
 
Join Date: Mar 2003
Location: BWI
Programs: LH M&M, CX MPC Green
Posts: 1,757
ie.. the "Shake" function. I have some friends here in HK that use to exclusively try to pick up girls...

One can leave short audio messages on WhatsApp too (i know a Chinese friend of mine has done it). was a surprise to me!
Jamoldo is offline  
Old Jan 28, 2013, 4:35 am
  #14  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Dec 2000
Location: Shanghai
Posts: 41,501
Originally Posted by Jamoldo
ie.. the "Shake" function. I have some friends here in HK that use to exclusively try to pick up girls...
One of my friends taught me about "shaking" a few days ago... even more fun than "look around".
moondog is offline  
Old Jan 28, 2013, 4:43 am
  #15  
 
Join Date: Nov 2010
Posts: 1,653
Anyone know how to add QQ contacts using WeChat? It's the only thing I find myself still logging into QQ to do.
Shimon is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.