Dealing with mandatory shoe carnivals

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Mar 8, 2005 | 11:18 am

#76

CameraGuy

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Quote:

Originally Posted by TSASCRNR

Bart, WHAT THE HELL are you talking about?

Where did I say TSA does this? My superior hand in every complaint form to the FSD. Nothing gets destroyed.

I am speculating that private companies may be doing this.

And you know full well that the Managers at those airports are TSA.

Mar 8, 2005 | 11:42 am

#77

TSASCRNR

Join Date: Oct 2004

Location: Oakland

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Quote:

Originally Posted by CameraGuy

And you know full well that the Managers at those airports are TSA.

LOL, actually, NO.

Mar 8, 2005 | 12:06 pm

#78

CameraGuy

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Quote:

Originally Posted by TSASCRNR

LOL, actually, NO.

You did not know that all management functions are performed by the TSA?

That would explain why you are incorrect about a lot of things here.

Mar 8, 2005 | 12:14 pm

#79

Wally Bird

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Quote:

Originally Posted by exerda

Of course, TSA and DHS will say that that is evidence of why we need the shoe carnival--had Heathrow had it, they might claim, Reid would have been caught and not even have had the chance to light his shoes.

Heathrow is in London, UK. Reid flew from Paris, France.

Mar 8, 2005 | 12:50 pm

#80

exerda

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Quote:

Originally Posted by Wally Bird

Heathrow is in London, UK. Reid flew from Paris, France.

Sorry--I read and typed too quickly. My point still stands: TSA can claim that had CDG had the shoe carnival to the degree we do, he'd never have made it on the plane. I disagree with that, but they surely would say something to that effect.

Mar 8, 2005 | 3:11 pm

#81

Superguy

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Got the full treatment in IAD. Posted the whole story in that thread.

Mar 8, 2005 | 4:53 pm

#82

Bart

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Last edited by Bart; Dec 30, 2007 at 7:30 am

Mar 8, 2005 | 6:26 pm

#83

bollar

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Quote:

Originally Posted by Bart

This is completely unacceptable. TSA policy is to have these forms available to the public. What I suggest, not necessarily to you, but to anyone who is interested in having these forms available at MSY Terminal C is to write your complaints to the airline or airlines that service that terminal. This is especially effective if you are members of the platinum, silver, gold, exective or whatever club the airline offers. It's the end-around strategy of getting TSA off of its fat bureaucratic ... by exerting pressure through the people who will respond to you because you are their paying customer. It should also draw interest from the FSD as to why this particular terminal is not marching in step with other terminals across the country.

Well, I can tell you what American Airlines says -- not much:

Quote:

Thank you for your January 19 email note to our office. I regret that your experience with the secondary passenger and baggage screening process was less than satisfactory. With this in mind, I've shared the details you provided with our General Manager there as well as with our Security Chief. The airline industry, our government and international governments are working in mutual cooperation to ensure the safety and convenience of all airline passengers.

Your confidence in us over the years has not been misplaced. I hope this one unfortunate experience will not discourage you from traveling with us again. We are eager to provide the dependable service you expect from American.

I did not receive a follow-up from AA, no response from the TSA, and have not seen any improvement in the numerous deficiencies at MSY.

But I'll keep trying. I find it therapeutic.

Mar 8, 2005 | 8:31 pm

#84

ND Sol

Join Date: Sep 2003

Location: Houston

Posts: 8,957

Quote:

Originally Posted by Bart

This is completely unacceptable. TSA policy is to have these forms available to the public.

Well I can tell you that IAH does not have any complaint forms, only a piece of paper with the TSA complaint telephone number on it. When I called that number, I was informed that it was not a requirement to have a complaint form available; that in fact the proper way was to call in. I am confused.