Deciding whether to book through Chase or direct
#1
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Join Date: Nov 2002
Location: ORD
Posts: 14,773
Deciding whether to book through Chase or direct
Booking air travel through Chase gets 8 points/$ while booking with the airline gets 4. Ordinarily I'd just book with the airline because it's my impression that it makes it much easier to manage the reservation if changes are needed or flights get canceled, etc. I'm wondering how people think about the value of the additional four points and decide whether to book with Chase or the airline.
#2




Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 3,906
Booking air travel through Chase gets 8 points/$ while booking with the airline gets 4. Ordinarily I'd just book with the airline because it's my impression that it makes it much easier to manage the reservation if changes are needed or flights get canceled, etc. I'm wondering how people think about the value of the additional four points and decide whether to book with Chase or the airline.
Beyond that 4x difference is not that big for tix that are a few hundred dollars, but if you were booking tix that are a few thousand dollars each, they can add up quickly.
So I would use Chase portal for international business class tix, but otherwise for convenience of schedule changes, book direct.
#3



Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,993
I'm thinking the same.
I just booked china-us economy direct
China- Thailand direct
And mainland - HK direct
All economy. I would've tried chase for the 8x but the prices were higher. I'm seeing if I can earn enough 8x and 4x to make it worthwhile to keep CSR because the numbers don't add up for me from coupons.
I just booked china-us economy direct
China- Thailand direct
And mainland - HK direct
All economy. I would've tried chase for the 8x but the prices were higher. I'm seeing if I can earn enough 8x and 4x to make it worthwhile to keep CSR because the numbers don't add up for me from coupons.
#4




Join Date: Jan 2003
Posts: 3,893
I have booked a few times on airfare using Chase Travel because I have a lot of points and want to use them instead of cash. If everything went well, I don't really see any difference between booking thru Chase or book directly. However, if you need to cancel or change, the airline will make you go back to Chase Travel and do it there. I had to cancel a non-refundable flight because of death in the family, and Chase Travel would not do it even though it is one of the few reason you could cancel non-refundable flight on United. So I ended up calling United and a nice rep was able to do it for me there even though he did say that normally they won't do it as it is booked thru Chase Travel. The money was refunded to the Mastercard that Chase Travel uses and it took a long time and after many calls to Chase Travel for the points to refunded back to my account.
#5
Join Date: Sep 2024
Posts: 1,752
I'm thinking the same.
I just booked china-us economy direct
China- Thailand direct
And mainland - HK direct
All economy. I would've tried chase for the 8x but the prices were higher. I'm seeing if I can earn enough 8x and 4x to make it worthwhile to keep CSR because the numbers don't add up for me from coupons.
I just booked china-us economy direct
China- Thailand direct
And mainland - HK direct
All economy. I would've tried chase for the 8x but the prices were higher. I'm seeing if I can earn enough 8x and 4x to make it worthwhile to keep CSR because the numbers don't add up for me from coupons.
I have booked a few times on airfare using Chase Travel because I have a lot of points and want to use them instead of cash. If everything went well, I don't really see any difference between booking thru Chase or book directly. However, if you need to cancel or change, the airline will make you go back to Chase Travel and do it there. I had to cancel a non-refundable flight because of death in the family, and Chase Travel would not do it even though it is one of the few reason you could cancel non-refundable flight on United. So I ended up calling United and a nice rep was able to do it for me there even though he did say that normally they won't do it as it is booked thru Chase Travel. The money was refunded to the Mastercard that Chase Travel uses and it took a long time and after many calls to Chase Travel for the points to refunded back to my account.
#6




Join Date: Jan 2003
Posts: 3,893
#7
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We had to cancel three cruises last year and the CSR more than paid for itself just via those. It's a major reason we're going to stick with CSR (at least for now) even with the annual fee increase and the loss of 3% earning on cruises.
#8




Join Date: Jan 2003
Posts: 3,893
I think the CSR's emergency evac for medical could also come in handy as well. I just haven't have to use any of the "things went south" coverage yet <knock on wood>.
#9
Join Date: Sep 2024
Posts: 1,752
the trip cancellation policy for CSR and CSP are identical and CSP earns 2x for cruise. there are some minor difference between CSP and CSR travel insurances such as a lower rental car insurance limit (60k vs 75k) and requiring 12hrs instead of 6hrs to trigger the trip delay reimbursement, but it could be more than sufficient depending on your needs. so it may be better to go with CSP for cruises
#10
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#11
Join Date: Sep 2024
Posts: 1,752
depends on how much you spend on your cruise trips. but assuming you spend $20k a year for the next 20 years. that is 400k more points or ~$6k (i used 1.5cpp). making use of the $10k insurance just once in the 20 years will get you $5k more back, and that is almost equivalent to all the additional points you will earn over 20 years. so personally, i will take the higher coverage. of course, im just assuming some numbers here, so you need to sub in your numbers
Last edited by Caspavio; Nov 11, 2025 at 12:49 pm
#12
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But your basic point stands. In fact, it may even make sense to split payments across two cards to double the insurance (we have some rather expensive cruises booked). Something else to think about.
#13
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I do that with some pricey cycling trips. Put the tour companys charge on Chase Sapphire Reserve, and the air tickets on Amex Plat. Thankfully, weve never had to file a claim, but it would be a whole lotta money if we ever had to do so. Plus, a cycling trip is more at risk for sudden injury or illness than an ordinary trip.
#15



Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,993
So I just booked a premium economy from Thailand to the US in chase for about half the price I could find on any airlines direct website or on Expedia or Ctrip.
I also booked a Texas to Florida flight on chase at same price as direct.
If this pricing holds, then I might keep CSR for the 8x. Now, sometimes the prices are much higher. So I just booked on ctrip a Thailand to China round-trip flight for economy.
So I'm going to have to check and see before renewal.
The real kicker for me is if I can use edit. It just doesn't seem likely. Most likely I'll still cancel this card. I've applied for business version and am awaiting news (12 days waiting).
I also booked a Texas to Florida flight on chase at same price as direct.
If this pricing holds, then I might keep CSR for the 8x. Now, sometimes the prices are much higher. So I just booked on ctrip a Thailand to China round-trip flight for economy.
So I'm going to have to check and see before renewal.
The real kicker for me is if I can use edit. It just doesn't seem likely. Most likely I'll still cancel this card. I've applied for business version and am awaiting news (12 days waiting).

