Chase Overpayment Refund Policy?
Dec 5, 2023 | 5:23 am
#1
Original Poster
Join Date: Oct 2005
Location: Ewing, NJ
Programs: OnePass, Delta
Posts: 245
Chase Overpayment Refund Policy?
Hello all - I received a refund from a purchase made in 2022 of $1k, the points have been recaptured by Chase which is what I expected, but what can I expect in terms of getting the cash back since I have a zero balance on the card?
Is there a protocol for this or will the credit have to remain for a specified period of time before refunding?
TIA bo1953
Is there a protocol for this or will the credit have to remain for a specified period of time before refunding?
TIA bo1953
Dec 5, 2023 | 10:08 am
#3
Join Date: Sep 2009
Posts: 2,894
Hello all - I received a refund from a purchase made in 2022 of $1k, the points have been recaptured by Chase which is what I expected, but what can I expect in terms of getting the cash back since I have a zero balance on the card?
Is there a protocol for this or will the credit have to remain for a specified period of time before refunding?
TIA bo1953
Is there a protocol for this or will the credit have to remain for a specified period of time before refunding?
TIA bo1953
Dec 5, 2023 | 11:33 am
#4
Join Date: May 2022
Posts: 3,099
You can just send them a SM. Either ask them to refund it or to apply the balance to another card.
If you ask for a refund you will get a text about 24 hours later asking you to put in the account info of where you want it deposited. It will then take another couple days to get the cash
If you ask for a refund you will get a text about 24 hours later asking you to put in the account info of where you want it deposited. It will then take another couple days to get the cash
Dec 6, 2023 | 2:35 am
#6
Join Date: Aug 2023
Location: AVL or LHR
Posts: 310
Dec 6, 2023 | 9:41 am
#7
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Join Date: Aug 2017
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Thanks. I love flying, and am thankful to be part of this community, which has taught me how to hunt for deals, so I can fly more 
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Back to Chase credit card overpayment
My total flying this year will eclipse last year's, and will be the 3rd straight year of going over 200K miles mark.
Back to Chase credit card overpayment
Dec 9, 2023 | 6:51 am
#8
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
I usually keep a credit balance on my credit card accounts (so that I don't need to remember the statement cutoff dates and miss a payment when I am not watching)
Every few months or so, Chase would clean out the credit balance on a particular card and send me an email asking if I want to accept a payment of that balance via Chase Pay. I can either select an option for it to be send to my bank account directly (takes a few days), or if I ignore that email, Chase will just mail me a check.
AMEX would just mail me a check.
Every few months or so, Chase would clean out the credit balance on a particular card and send me an email asking if I want to accept a payment of that balance via Chase Pay. I can either select an option for it to be send to my bank account directly (takes a few days), or if I ignore that email, Chase will just mail me a check.
AMEX would just mail me a check.
Dec 9, 2023 | 8:26 am
#9
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,876
Instead, one could change the due dates to be on the same date or another memorable pattern, and enroll each account in autopay.