Unexplained UR Points. Three Cards. Same Amount.
#1
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Unexplained UR Points. Three Cards. Same Amount.
P2's Freedom Family:
2 Freedom cards*
1 Freedom Flex*
1 Freedom Unlimited
*Today, I noticed each of these three cards had 1,178 UR points on them. This is mid-cycle for those cards. No charges are on them, neither posted nor pending. At last cycle's closing, I combined all their points to a card of mine (as is my routine, prompt and unfailing practice). Needless to say, I combined these unexplained points to my card immediately.
Any ideas how this (glitch?) happened? Check to see if it happened to you. If so, you're welcome for the heads up.
RNE, trying not to look a gift horse in the mouth.
2 Freedom cards*
1 Freedom Flex*
1 Freedom Unlimited
*Today, I noticed each of these three cards had 1,178 UR points on them. This is mid-cycle for those cards. No charges are on them, neither posted nor pending. At last cycle's closing, I combined all their points to a card of mine (as is my routine, prompt and unfailing practice). Needless to say, I combined these unexplained points to my card immediately.
Any ideas how this (glitch?) happened? Check to see if it happened to you. If so, you're welcome for the heads up.
RNE, trying not to look a gift horse in the mouth.
#2
Join Date: May 2022
Posts: 2,178
Do you charge the same amount on all cards by any chance every month? Wondering if they caught a glitch in something like a pharmacy charge not giving you a bonus?
Doesnt make sense since the fix would be different for Flex and Unlimited, but only thing I can think of...
Doesnt make sense since the fix would be different for Flex and Unlimited, but only thing I can think of...
#3
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Good thought, but charge amounts and merchants always vary on on each card.
#4
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,884
About a month ago there was a problem with statement generation and notifications. I suppose this could be related, because bonus points sometimes post in the following period, but I cannot invent an explanation to account for that exact number of points on three accounts: Delay in statement closure?
You can look at the history for each of the three cards to verify the number of points that you Combined versus the amount shown on the statements. Set [Filter by] to "Combined": https://ultimaterewardspoints.chase....wards-activity
You can look at the history for each of the three cards to verify the number of points that you Combined versus the amount shown on the statements. Set [Filter by] to "Combined": https://ultimaterewardspoints.chase....wards-activity
#5
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
You can look at the history for each of the three cards to verify the number of points that you Combined versus the amount shown on the statements. Set [Filter by] to "Combined": https://ultimaterewardspoints.chase....wards-activity