Delay in statement closure?
Jul 12, 2022, 9:22 am
#1
Original Poster
Join Date: Apr 2005
Location: South Pacific
Programs: UA
Posts: 1,809
Delay in statement closure?
Hi
I've seen my statement consistently close and payment due calculated a few hours after midnight PST, but my closing due date was 10 July but still nothing has been issued. Is there a problem with the system? UR have also not been credited yet.
Thank you
F
I've seen my statement consistently close and payment due calculated a few hours after midnight PST, but my closing due date was 10 July but still nothing has been issued. Is there a problem with the system? UR have also not been credited yet.
Thank you
F
Jul 12, 2022, 11:54 am
#2
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
Haven’t had a problem. My Chase statements actually usually close before midnight PST, generally by 10 PM, often earlier.
What “Next closing date” does the app or website show for your card?
What “Next closing date” does the app or website show for your card?
Jul 12, 2022, 12:27 pm
#3
Original Poster
Join Date: Apr 2005
Location: South Pacific
Programs: UA
Posts: 1,809
Originally Posted by notquiteaff;[url=tel:34419084
34419084[/url]]Haven’t had a problem. My Chase statements actually usually close before midnight PST, generally by 10 PM, often earlier.
What “Next closing date” does the app or website show for your card?
What “Next closing date” does the app or website show for your card?
Jul 12, 2022, 12:41 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,089
Send Chase reps a SM.
Jul 12, 2022, 6:58 pm
#5
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Today (7.12.2022) I received email notifications for two Chase statements which were generated on 7.3.2022. This suggests some system problem, but in my case the statements were generated on the correct date.
Jul 13, 2022, 8:17 am
#6
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
Today I received a statement email for an account that actually closed on 6/27 (as scheduled). Indeed there seems to be some problem, but if the OP’s next closing date is in the past, perhaps contacting customer service is the best option.