Problems with Chase Visa cards in Malaysia?
Nov 27, 2019 | 11:31 am
#1
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Problems with Chase Visa cards in Malaysia?
I'm currently in Malaysia and I'm experiencing a lot of problems using my cards. On my first day, I was able to use my CSP at this dessert shop without any problems. On the second day onward, it keeps on getting declined. I called Chase and they said there are no issues with my cards or my account. Their system doesn't even have a record of my attempt to use their cards. Yet, I've had no problem using any of my Chase cards at the Hilton Garden Inns in KL. Anyone hee have an idea on that's going on?
Nov 27, 2019 | 12:33 pm
#3
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Nov 27, 2019 | 4:31 pm
#4
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At the places where it's failing, did you happen to see if there were any payment processor logos on the terminals' displays? It might be only a specific processor or two with botched software and/or connection to Visa.
Nov 28, 2019 | 1:12 am
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I'm currently in Malaysia and I'm experiencing a lot of problems using my cards. On my first day, I was able to use my CSP at this dessert shop without any problems. On the second day onward, it keeps on getting declined. I called Chase and they said there are no issues with my cards or my account. Their system doesn't even have a record of my attempt to use their cards. Yet, I've had no problem using any of my Chase cards at the Hilton Garden Inns in KL. Anyone hee have an idea on that's going on?
We never have had a problem with Chase cards. Next month is our 3rd trip since November 2018.
Nov 28, 2019 | 1:26 am
#6
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No, I didn't see the name of the processor. Like I said in the OP, I was able to use my Chase card at this dessert shop one day and then it gets declined every time I've been back over there.
Nov 28, 2019 | 1:27 am
#7
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Yes. They know that I'm here and there shouldn't be any issues. Like I said before, I was able to use it at least once at this dessert shop and then I get declined every time afterwards.
Nov 28, 2019 | 1:55 pm
#8
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When the transaction fails how have you been paying?
Nov 28, 2019 | 7:51 pm
#9
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I use my MasterCard and that works with that terminal.
Nov 29, 2019 | 11:11 am
#10
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Nov 29, 2019 | 11:29 am
#11
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Nov 29, 2019 | 1:42 pm
#12
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just a heads up, using chase visa online almost always probably will fail 3DSecure/VerifiedByVisa (eg Grab, online ticketing)
boa visa is fine (?if you have the text confirmation setup?) - you get a text to input at the 3DSecure/VbVisa screen
boa visa is fine (?if you have the text confirmation setup?) - you get a text to input at the 3DSecure/VbVisa screen
Last edited by paperwastage; Dec 5, 2019 at 9:52 am
Dec 5, 2019 | 12:07 am
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Dec 5, 2019 | 12:45 am
#14
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It absolutely is true for merchants that use VbV which applies to a large percentage of online merchants in Asia and Europe. I have given up trying to use Chase cards for orders from Japan. They don't participate in verification via a pin code or SMS so you have to call a phone number and have them approve the transaction.
This is well documented going all the way back to 2014 so I'm confused by your strong assertion that something widely demonstrated to be true is, in fact, not true at all.
Chip and Signature failures
chase has different Verify by visa procedures now for online transactions
This is well documented going all the way back to 2014 so I'm confused by your strong assertion that something widely demonstrated to be true is, in fact, not true at all.
Chip and Signature failures
chase has different Verify by visa procedures now for online transactions
Dec 5, 2019 | 12:51 am
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It absolutely is true for merchants that use VbV which applies to a large percentage of online merchants in Asia and Europe. I have given up trying to use Chase cards for orders from Japan. They don't participate in verification via a pin code or SMS so you have to call a phone number and have them approve the transaction.