Problems with Chase Visa cards in Malaysia?
I'm currently in Malaysia and I'm experiencing a lot of problems using my cards. On my first day, I was able to use my CSP at this dessert shop without any problems. On the second day onward, it keeps on getting declined. I called Chase and they said there are no issues with my cards or my account. Their system doesn't even have a record of my attempt to use their cards. Yet, I've had no problem using any of my Chase cards at the Hilton Garden Inns in KL. Anyone hee have an idea on that's going on?
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Your experience is a good example of why I carry an Amex and 2 Visa & 2 MasterCard from different banks when traveling.
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Originally Posted by mhdena
(Post 31783038)
Your experience is a good example of why I carry an Amex and 2 Visa & 2 MasterCard from different banks when traveling.
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At the places where it's failing, did you happen to see if there were any payment processor logos on the terminals' displays? It might be only a specific processor or two with botched software and/or connection to Visa.
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Originally Posted by lsquare
(Post 31782963)
I'm currently in Malaysia and I'm experiencing a lot of problems using my cards. On my first day, I was able to use my CSP at this dessert shop without any problems. On the second day onward, it keeps on getting declined. I called Chase and they said there are no issues with my cards or my account. Their system doesn't even have a record of my attempt to use their cards. Yet, I've had no problem using any of my Chase cards at the Hilton Garden Inns in KL. Anyone hee have an idea on that's going on?
We never have had a problem with Chase cards. Next month is our 3rd trip since November 2018. |
Originally Posted by tmiw
(Post 31783780)
At the places where it's failing, did you happen to see if there were any payment processor logos on the terminals' displays? It might be only a specific processor or two with botched software and/or connection to Visa.
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Originally Posted by davidlhanson
(Post 31784596)
Did you notify Chase when you would be in Malaysia, either online or by phone?
We never have had a problem with Chase cards. Next month is our 3rd trip since November 2018. |
Originally Posted by lsquare
(Post 31782963)
..... Their system doesn't even have a record of my attempt to use their cards. ....
Originally Posted by lsquare
(Post 31784626)
.... I was able to use it at least once at this dessert shop and then I get declined every time afterwards.
When the transaction fails how have you been paying? |
Originally Posted by mia
(Post 31786036)
You have not been "declined" the transactions are failing. This could be a technical problem at the shop, or at the transaction processor, or at VISA. It has nothing to do with you.
When the transaction fails how have you been paying? |
Originally Posted by lsquare
(Post 31786557)
I use my MasterCard and that works with that terminal.
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Originally Posted by mia
(Post 31788054)
Very good. If you had a VISA from another issuer you could see if the failure is at VISA's network or at Chase.
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just a heads up, using chase visa online
boa visa is fine (?if you have the text confirmation setup?) - you get a text to input at the 3DSecure/VbVisa screen |
Originally Posted by paperwastage
(Post 31788420)
just a heads up, using chase visa online almost always fails 3DSecure/VerifiedByVisa (eg Grab, online ticketing)
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Originally Posted by joe_miami
(Post 31807002)
This is not true at all.
This is well documented going all the way back to 2014 so I'm confused by your strong assertion that something widely demonstrated to be true is, in fact, not true at all. https://www.flyertalk.com/forum/cred...l#post23203287 https://www.flyertalk.com/forum/chas...nsactions.html |
Originally Posted by nexusCFX
(Post 31807097)
It absolutely is true for merchants that use VbV which applies to a large percentage of online merchants in Asia and Europe. I have given up trying to use Chase cards for orders from Japan. They don't participate in verification via a pin code or SMS so you have to call a phone number and have them approve the transaction.
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