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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Apr 5, 2017, 6:58 pm
  #526  
 
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,731
My recent experiences:

Sat. 4/1 Apply online for Ink Preferred. Currently at 3/24. Get the 30 day message.

Sun. 4/2 Called the automated status line and got the 7-14 day message.

Mon. evening 4/3 call the automated status line and get APPROVED message.

Tue. morning 4/4 I called and requested expedited delivery due to pending airline ticket purchases.

Wed. 4/5 UPS delivers my new card in overnight envelope.


I'm very pleased with Chase!!!!
roberto99 is offline  
Old Apr 6, 2017, 7:24 am
  #527  
FlyerTalk Evangelist
 
Join Date: Apr 2003
Location: PHL (and sometimes BKK)
Programs: aa/ua gold; mar titanium. SPG till I die.
Posts: 15,648
Originally Posted by gumercindo
Marriott points and UA are completely different currencies, unless I'm misunderstanding your post. You can't transfer Marriott points to an airline.
Yes, you can. But 100k may not get him very far especially if trying to get enough points for a 7-night package.
civicmon is offline  
Old Apr 6, 2017, 11:05 am
  #528  
 
Join Date: Oct 2015
Location: BOS, PVD, HYA
Programs: MR, TYP, AA, B6, DL, WN, HH, MB, 2V
Posts: 658
Somewhere around 18/24 - looking to get that 100k offer on the BA card that just popped up. I have a MileagePlus Explorer and a Southwest Premium each with $10k CLs, and a Southwest Plus and Disney Visa at $3k.

Debating whether or not it's worth it close the SW Plus and/or the Disney, or better to leave open with the chance of moving credit around? I'd be happy to close either. Trying to increase chances for auto-approval on the BA, and maybe pairing that hard inquiry with an IHG card.

I'm thinking of closing the Disney (and maybe also the Southwest Plus), and moving those credit limits to the United or SW Premium cards. That way I'll have some CL to move to the BA card if I run into problems with approval. What do you guys think?
financialhippie is offline  
Old Apr 6, 2017, 11:08 am
  #529  
 
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Originally Posted by travelvinh
I suppose I'm just trying to limit exposure? The big ticket items are worth the exposure for the number of points. Many smaller items means needing more scrutinizing of the statements. Big ticket is $100+, unless it's the mobile bill.
What exposure? Are you afraid of not being disciplined to pay it off immediately? I do not understand, I want every dollar I spend to be on one of my credit cards. Additional protection and of course some type of reward for every dollar I spend. I do not think over $100 is a big ticket item by any means either
HawkeyeFlyer is offline  
Old Apr 6, 2017, 12:27 pm
  #530  
 
Join Date: Aug 2014
Location: USA
Posts: 23
Originally Posted by RobertHanson
Exposure? Scrutinizing?
If you are worried about what the banks will think here's an inside tip: The cc companies like it when you put spend on your card. (Obviously don't go over your credit limit, or spend what looks to be more than you can afford based on stated income.) They get paid every time you use your card. That's actually the very business they are in.

If you are worried about keeping track of your expenditures, just take 3 minutes a day to look at your cc bills online. Then if anything is out of line you will see that immediately, and if necessary you can call the bank to question a charge. That will also mean you don't build up too high a balance to have to pay when it comes due. If it starts to build up, don't wait for the bill, just make a payment from your checking account.
It's the latter reason, having to constantly keep track of expenditures. I don't mind a few large items, but many small ones, like restaurants, would be too much of a hassle for me.

Originally Posted by RobertHanson
I put my annual house insurance on a cc ($1k+), and then if I buy a bunch of cilantro at Safeway for $0.69, I put that on a cc as well. The only things I don't put on a card are taxes, and some utilities, that charge a substantial fee for using a card. I've been doing this for several decades. All the banks say when I call in is "thank you for being such a good customer".

Just make sure that if you spend more than 2% of your credit limit in any billing period that you pay most of that off before the bill posts. That keeps your credit utilization score very low, which adds to your FICO score.
I definitely put any bill that I can that doesn't charge a fee on the credit card. I get that part. It's more of the random restaurant and small purchases. I do realize that every little bit adds up, but to me, every random charge could lead to the card being used in fraud and I'd just rather not have to deal with it during a vacation.

Thanks for the tip on the 2%.
travelvinh is offline  
Old Apr 6, 2017, 12:53 pm
  #531  
 
Join Date: Aug 2014
Location: USA
Posts: 23
Originally Posted by HawkeyeFlyer
What exposure? Are you afraid of not being disciplined to pay it off immediately? I do not understand, I want every dollar I spend to be on one of my credit cards. Additional protection and of course some type of reward for every dollar I spend. I do not think over $100 is a big ticket item by any means either
Exposure, as in using the credit card at random restaurants, gas stations, etc. that I don't frequent often, that potentially puts the card at risk for fraud due to scanners. Yes, I won't be responsible from fraudulent charges, but it's the constant monitoring on my part and 4-5 day wait for a replacement that's a hassle, especially when I'm on a trip.

For me, this is credit card worthy: bookings (hotel reservations, plane tickets, transport), merchandise where the warranty is extended, utilities that don't charge extra to pay by credit card, reoccurring charges from a known source (bridge tolls). Anything that I have to record and look up because the charge might look out-of-the-norm is something I'd rather not deal with.
travelvinh is offline  
Old Apr 6, 2017, 2:38 pm
  #532  
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Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Originally Posted by bbriscoe34
Oh, I'm at 5/24 on my credit karma report. I just want to call the Chase recon line and ask them to not count the 5th one as it should be a store card, but the store opened a bank card account for me against my wished. Old Navy offers both - one shows up on the credit report - the Visa, and the other doesn't.

If it went to 30 day does that mean it will be rejected? How long before they tell me so I can call recon?
First, all people get rejected at 6/24, no people get rejected (for 5/24 reasons) at 4/24, but it's YMMV at 5/24. Neither you or we can tell whether you're going to be one of the people who gets approved or denied at exactly 5/24.

Second, what matter is not just which message you get but when you get that message. The message everyone gets at application time is 30 days. What matters more is messages you get later. But there's no message stating a particular number of days that is a sure thing indicator of anything, it's just that some messages are more likely (but far from certain) to indicate rejection.

But if your store card is issued by a bank, then I'm not sure what good recon will do. It's supposed to count if it's a card issued by bank, even if it was issued by mistake. The store's mistake is not likely something Chase will accept. I've never heard of Chase reversing a 5/24 decision because someone argued that they opened a card by mistake. (Remember, Chase counts opened cards, whether they're currently closed or not. Lots of people try closing cards they opened by mistake, but that doesn't help either when it comes to Chase 5/24.)

The better question is when will the oldest of those 5 cards drop off the 24-month list?
sdsearch is offline  
Old Apr 6, 2017, 10:39 pm
  #533  
 
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,019
"The message everyone gets at application time is 30 days."
Everyone? I've been approved instantly for Ink and CSR in the past 6 months. Has that changed?

I do have 2 more cards rolling off in July.
bbriscoe34 is online now  
Old Apr 6, 2017, 11:02 pm
  #534  
 
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,019
Originally Posted by roberto99
My recent experiences:

Sat. 4/1 Apply online for Ink Preferred. Currently at 3/24. Get the 30 day message.

Sun. 4/2 Called the automated status line and got the 7-14 day message.

Mon. evening 4/3 call the automated status line and get APPROVED message.

Tue. morning 4/4 I called and requested expedited delivery due to pending airline ticket purchases.

Wed. 4/5 UPS delivers my new card in overnight envelope.


I'm very pleased with Chase!!!!
I called and got the 7-10 day message. Is that different from the 7-14 day message?
bbriscoe34 is online now  
Old Apr 7, 2017, 3:26 am
  #535  
 
Join Date: Sep 2009
Posts: 91
Originally Posted by JerLon
Just noticed that Chase did a hard pull on 3/31/17 but still no word on approval status as of 4/4/17/.

So, timeline:

3/31 - App
3/31 - Hard Pull
3/31 - Approx 2 Weeks Notice
4/2 - Switched to 30 day Notice
To close the loop on this, on 4/6/17, my Chase United application switched to 7-10 day message (denial). I called reconsideration and was approved after moving credit line from two other Chase Cards.

I was 4/24 plus a Chase Business Preferred Card one month ago. This is another data point to support that the Business Cards do not count toward 5/24.
JerLon is offline  
Old Apr 7, 2017, 6:22 am
  #536  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,953
I'm frustrated. Applied 4/1 for Marriott personal. I'm at 4/24 if I include Ink Pref. Message changed from 30 days on screen to 7-10 days on auto line, which sounds like rejection. I lowered my CL a few days before applying. I'll call recon if denied but ARGH.
Stgermainparis is offline  
Old Apr 7, 2017, 7:23 am
  #537  
 
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,019
Haven't I heard that Chase recon line will take AU cards out of 5/24 count if you call and explain, even though the AUs show up on your credit report?

Do AUs show up differently than primary cards on the credit report?
bbriscoe34 is online now  
Old Apr 7, 2017, 10:05 pm
  #538  
 
Join Date: May 2016
Posts: 21
I have a question that the CSR over the phone wasn't able to clearly answer for me that maybe you guys might. So, I just applied online and was instantly approved for a chase slate card (0% introductory apr for 15 months). I called in to request a credit increase since what they offered me through this card was too low, and they instead suggested to transfer some credit from one of my sapphire card; I accepted. Here's the question: does the promotional 0% apr hold true on only the original balance of the slate card, or does it also cover the newly transferred credit from my sapphire?

Thanks in advance if any of you have any input or experience on this!
InnitTwinnit is offline  
Old Apr 8, 2017, 7:42 am
  #539  
 
Join Date: Jan 2015
Posts: 159
Originally Posted by InnitTwinnit
I have a question that the CSR over the phone wasn't able to clearly answer for me that maybe you guys might. So, I just applied online and was instantly approved for a chase slate card (0% introductory apr for 15 months). I called in to request a credit increase since what they offered me through this card was too low, and they instead suggested to transfer some credit from one of my sapphire card; I accepted. Here's the question: does the promotional 0% apr hold true on only the original balance of the slate card, or does it also cover the newly transferred credit from my sapphire?

Thanks in advance if any of you have any input or experience on this!
No data points from me, but I'd be shocked if they didn't give the 0% on the whole credit limit. I think this is a question you can ask their support via secure message.
Mancolt is offline  
Old Apr 8, 2017, 7:53 am
  #540  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,953
Originally Posted by Mancolt
No data points from me, but I'd be shocked if they didn't give the 0% on the whole credit limit. I think this is a question you can ask their support via secure message.
And I'd want that info in writing, too. So SM is the way to go.
Stgermainparis is offline  


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