Do you have them on the same log on account?

No.

Thats your issue, if you add them to the same account it should work just fine

It seems like the Chase ultimate reward portal has been designed. I can't figure out now how to combine points between my cards. Am I missing something? Thanks!

gone now

Thanks!

THANKS!

so how did you go about adding an external account? did you end up calling? I'm in the same situation as you. Had to replace my CSR card due to fraud. I wanna add the new one to my separate business log-in account.

You can call and ask them to add it, but almost all in your situation seem to have been unsuccessful. I have your exact scenario (CSR number changed, wanted to add it to business login) and so far have not been able to get anyone to do that. So every month when my Ink miles post I call and have them do the combining.

I'm in the same exact boat... has there been an update?

Anyone had success in re-adding a historically linked card to combine points where the receiving card UR has had its numbers changed (mine was from fraud too)?

I haven't linked a new account in at least 3-4 years, but fortunately, the process has not changed.

I called in to link my Freedom Unlimited to a family member's new CSR. The phone rep was very knowledgeable and immediately asked if either my account or my family member's was already linked to another account. Neither was. He then asked for the surname and full account number, as well as how many points to transfer. I just asked to transfer 10 points as a test and it succeeded.

Hung up the phone and logged in to my account. Sure enough, I see my family member's CSR on the combined points page. Also the 10 point transfer under the transaction history.

So basically, nothing seems to have changed in 3-4 years and it's still easy to link a new account..

It's certainly not working for everyone. After getting a new CSP, I lost the ability to link that card in my Chase Ink Cash's UR portal, and have had to call Chase each time to transfer points. I called support today and was escalated to somebody who said that they are aware of an issue with combining points, but have no timeframe for resolution. I'll give them another month, then I'll simply cut my losses and replace the Ink Cash with a Citi Custom Cash.

It seems pretty clear to me that they have no interest or plan to fix it. I am no longer calling every month to combine (or as the last agent says, transfer) my Ink UR to my CSP, but replacing the Ink Cash with a Citi CC seems like an odd remedy.

My CIC is basically only used for the 5% on my cell phone these days, so it's expendable. The Citi card gives you 5% on your top category, so it's not like I'm losing anything other than padding my UR account with a few points each month. Chase doesn't want to fix it, fine, I'll give Citi that business.

Only on the top eligible category, and cell phone does not appear to qualify: