Started a few months already along with UR points transfer as well. Pretty much any kind of UR points movement you need 2FA now.

With the newly added fun twist of needing to then enter my ATM pin...so its more like 3FA

ATM PIN for what card? I don’t think I have a ATM for any Chase credit card.

I have a checking account with Chase with a debit card...after they text the code they say they have one more piece of information needed, and they ask for my ATM pin for that debit card, even though the account has nothing to do with UR

Sunday afternoon, trying to combine pts from Ink Cash to Freedom both under same account holder.
Got the texted code, entered it and submit it - only got a BLANK screen afterward. Nothing happened. Tried starting it again choose I have a Code option - system said it could not find an existing code. Get a new code, SAME THING happened, got a BLANK screen after submission.

Anybody has experienced such scenario lately?

This was done on a desktop with Firefox browser. Will try again on Monday.

Working fine last night & again just now using iOS/Safari.

I suggest deleting your cache for chase.com & trying again. Whenever I encounter a normally usable website acting stupid like this, I find that clearing the cache tends to solve the problem.

Thanks.

It did not work on FF which was updated a couple weeks ago even after clearing Cache. However it works on iPad thru the App. So it is the browser issue. Haven't tried it on laptop or with Chrome. Thankfully iPad and the App work.

Yes, exactly as you described. Also with Firefox.
Done that; no change.
Thanks for that update.

Last two combine attempts failed with Firefox but worked fine with Google browser.

I have been trying today to combine points so I can transfer them to United. I have tried the web site with Chrome and the app on my phone and each time I get a message saying there is a problem verifying my idenity and ti try later. I am guessing a phone call will be necessary. Is this still a common issue?

Problem solved. Using as iPad with DuckDuckGo I was able to combine my point and then transfer to United. Chase sent a request to the app on my phone, I okayed it and the transfers went through.

Does anybody have a solution for not even being able to get a OTP for the points combine? I keep getting the error page once I hit submit "Confirm Your Identity. We're having trouble confirming your identity right now. For your security we'll cancel this request. Please try again later." Doesn't even prompt me to receive or enter a OTP, just immediately errors out once I hit submit. Only option at that point is to hit "close" and it takes me back to the page where I hit submit and then adds an error message "There’s been an issue. We can’t process your order right now. If the issue persists, please call the number on the back of your card."

This is happening with all cards across 3 different logins for me and my wife. I've tried Chrome, Safari, and the app and it results in the same error every time no matter which cards or amount of points I select

Have you tried Duck Duck Go?

are you using a voip number like google voice?

Same here using Chrome and the app............no idea how I can login using 2FA and not be able to transfer points between my own cards.

Oddly enough, if I want cash back or to exchange UR for a credit on the card it works fine.