Is “Combine Points” broken for anyone else at the moment?

I am trying to transfer from my Ink Cash to my CSR, as I have done for years every month. For the last few days it fails with

”We are unable to move points at this time. Please try again later. If the error persists, please call the number on the back of your card.”

I was able to combine points on Sunday afternoon. I hope it starts working for you soon.

I was able to combine points a few minutes ago.

Thanks for the data points.

i recently had my CSR replaced because I misplaced it. The number changed. My personal Chase web account automatically transitioned to the new number, but I just realized that my Ink account still shows the old card’s four digits as the transfer target. So I bet that’s why it’s failing. Will try to add my new card….

You'll be out of luck. I also had to replace my CSR, due to a charge I didn't recognize, and since then there's been no option to add the new card on the Ultimate Rewards page. I have to call in every month to get the points transferred.

yeah, I discovered that yesterday. I read the last few pages. Seems some folks had luck getting customer service to add the card?

Ya. customer service can add. They will go though all the checking. To make sure it’s the same household. Like address is the same on both accounts etc.

I've asked customer service each time I've called in to combine points and they've never been able to do it.

Is it already linked with someone else?

Nope.

I was just able to combine points to CSR from my Chase Business Preferred card. I read this and panicked for a minute as I keep expecting Chase to stop allowing this. I put +/- 15K per month on my business card and the extra 25% bonus with the CSR sure is nice.

The ability to combine points hasn't changed, but the customer service people I've talked to each time have said doing it online has temporary issues they're working to fix. I have my doubts about the last four words of that sentence.

[IB JHole]

I speculate that the online interface still permitted Combining which did not comply with Chase's policy, and the "fix" is to bring the software into compliance. It would be interesting to know the fraction of cardholders who Combine, and the frequency. It may not be burdensome to have the work done by telephone agents.

But is there even one recent report of a permitted noncompliant combining?