How to unlink
 

Now in my account, the "unlink" or "remove" option doesn't exist. When I click on the card I want to transfer FROM (in the combine points page), nothing happens except it's highlighted. when I click on the "TO" card on the right, and hit continue, I just get to choose all points or another amount and continue, that's it. Nowhere is there a "remove" option. Curiously when I ADD a card, the "remove" option hangs around on that card for a while. Any thoughts?

same here. I have 7 emails to chase thru the secure portal from MY account, 7 from my wife's. 1.25 hours on phone. ZERO joy. I am writing it off and just taking the check. We have 117,000 points I wanted to transfer to our Saphhire Reserve but getting them transferred has turned into a part time job. Leaving about $500 on the table and it's hard to accept but no more. I'm ready for medication!

Possible wrinkle/change with the Chase policy where it has to be an AU now instead of a household member?

https://www.doctorofcredit.com/chase...ine-interface/

Per someone I trust, it's just a technical glitch--not a change in policy.

I incline to think the issues are due to rampant system glitches today.

Chase must have done some system updates over the long weekend - as a result, this morning the site was not accessible for good several hours. It was not until mid morning that I could finally log in.

Then my Freedom got a fraud alert decline this afternoon - the text clearance or the email clearance did not work. When I answered the email alert in less than 1 min from its arrival, I got the message that I was answering an OUTDATED email! It instructed CALL US, but no phone number listed to call!!!

Called the number at the back of the Freedom, the waiting time was horrendously long, like 20 min. The first rep hang up on me after he said Chase would call you. Instead of calling the cell, the call went to land line at home which of course I missed it given I was out and about shopping, hence the long not used Freedom got a decline.
The second call wait time was 10 min, but when the rep was about to ask security questions, the line dropped.
Finally got home and called the 3rd time using the land line phone. 15 min wait time. This rep wanted to send a code to my cell so I could read back to her - she was not able to send it, despite the same cell got the fraud alert text earlier. So she told me to hang up, then she would call the land line number. It took more than 10 min before the call finally came - I was thinking the call would never come...

All in all, today there are lots of issues within Chase whole system. Therefore I suspect the issues in combining points most likely due to glitches.

A couple weeks ago they did some updates which messed up the options for the security code being sent - the email option was gone, leaving only voice call / text option. I was very unhappy by that option taken away so I called to complain. I was told it was messed up by system updates, and it would be fixed. It was indeed fixed after the weekend, on the following Tue or Wed, the email option to receive security code came back.

It looks to me these days Chase IT does not bother to do production dry run when they do system updates. Each time they messed something up. This morning it is a major mess up because nobody can access the site whether thru the web or via mobile app for several hours this morning. Customer service calls had long wait and the reps could not access customer's profile either.

I logged into Chase.com today to combine points with my wife's account, which is something I have done dozens of times before. However, I no longer have the option to transfer to anyone's account, including another account of my own. Under the 'Move my points' section it says "You have no other account to move your points to." See attached photo below.

I also logged into my wife's account; she also cannot transfer points anywhere except another card associated with her account

Has Chase eliminated the ability to transfer URs to another member of your household?

https://cimg3.ibsrv.net/gimg/www.fly...66bfabd50e.png

I can still transfer to my wife and vice versa. Probably just need to report it to Chase to get it fixed.

sorry meant to quote you in my previous reply but i'm still able to transfer to my wife and vice versa. call chase and i'm sure they can fix it for you.

Did you already have your wife's account linked to your account? I had de-linked our accounts after my last transfer; I wonder if that has anything to do with it.

Are you able to add an additional household member if you wanted to?

Telephone Chase; they will relink your and your wife's accounts.

Supposedly the ability to add a new household account online to combine UR is no longer possible for anyone (it's not just me). You can still combine points, but you have to do it over the phone. I hope this ends up being temporary and is not a sign of something else to come.

From ThePointsGuy as of today: https://thepointsguy.com/news/combin...oints-changes/

Umm, didn't I tell you that an hour before you said it?

RNE, due credit.

You only need to (at present) phone Chase to add a household account. Once that's done, you can combine points online as always.

I lost the ability to combine points online between business and personal cards; however, within the respective card types (business or personal), combine still works. I called Chase and the Rep was able to help me combine points from business to personal. I asked the Rep if he could add my personal UR card so that I could do the combining online/website so I don't have call in every time I wanted to move points. Rep couldn't do it (or maybe I didn't explain properly). Maybe I read and/or misunderstood previous posts incorrectly but isn't there a way the Rep could have added my personal UR card as an option so that I could combine without calling? If so, what key words should I use? TIA.

My understanding, from my call yesterday, was that once UR are moved/combined from one card to another, that card will then show up and you can combine any time in the future. Just call and don't mention "business" or "personal". Just say you want points from card A combined into card B. Once they move some UR it should "stick". Or, maybe I'm not understanding your question. :)