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Chase Chargeback opened, help!?

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Old May 4, 2014 | 1:48 am
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Chase Chargeback opened, help!?

I made a purchase to a seller for a product I was supposed to receive for over $100 with my debit card through PayPal. He shipped the item, once I received it, it was significantly not as described. I paid for (2) sneakers but instead received a pair of slippers and textbooks. I tried to resolve the case with the seller but was unresponsive. I just opened a claim with Chase for not as described, am I likely to lose the charge back? They have temporarily credited me back.
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Old May 4, 2014 | 3:21 am
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Was this through ebay or somewhere else?
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Old May 4, 2014 | 8:51 am
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Paypal *really* does not like chargebacks against them. Have you tried PayPal's internal dispute service? (or ebay, if applicable)
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Old May 4, 2014 | 9:46 am
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Old May 4, 2014 | 10:52 am
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This is directly through PayPal. I paid via an invoice, and yes I opened a dispute with PayPal, I won, I just needed to ship back the item to receive the refund, but the next morning when I went to submit tracking, the dispute automatically closed due to they needed more info on who I was since their was so little info they claimed they had on my acc when they had my ssn, bank account etc. So the chargeback process was my last chance and that's what I did currently.
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Old May 4, 2014 | 1:13 pm
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This thread doesn't make sense. OP needs to list out in a very short & concise the who, what and when.
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Old May 4, 2014 | 1:46 pm
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Originally Posted by Often1
This thread doesn't make sense. OP needs to list out in a very short & concise the who, what and when.
How doesn't it make sense? I opened a charge back and tried to explain the situation. What can make this thread make sense?
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Old May 4, 2014 | 3:31 pm
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Originally Posted by lunarhb
How doesn't it make sense? I opened a charge back and tried to explain the situation. What can make this thread make sense?
1. With whom was the original purchase? Ebay perhaps?
2. With whom did you dispute the debit purchase?
3. Something failed in the dispute resolution process with PP. What was that?
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Old May 4, 2014 | 4:21 pm
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Originally Posted by Often1
1. With whom was the original purchase? Ebay perhaps?
2. With whom did you dispute the debit purchase?
3. Something failed in the dispute resolution process with PP. What was that?
I stated through PayPal which meant not through eBay, but directly through PayPal via an invoice. The dispute was with a guy in France, while I am in NY.
I opened a dispute through PayPal. Some days later, I was granted a refund but needed to ship the items back, so generally I won. So next day I went to submit tracking on PP and I noticed the dispute closed. I called PP and they told me it was closed because previously they had trouble getting more information with my account, even though they had my SSN, bank info, and some other things. So he basically won the dispute because of that. So what I did was I called my bank which is Chase and got submitted a charge back for not as described. So the worker took note of the situation and I was granted a temporary refund while they look into the case
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Old May 4, 2014 | 5:15 pm
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Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.
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Old May 4, 2014 | 7:34 pm
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Originally Posted by Often1
Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.
I did not come here to figure out whether or not PayPal will continue to let me use their service. I came here to get answers on my charge back which you were unsuccessful in providing.
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Old May 4, 2014 | 11:53 pm
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Originally Posted by Often1
Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.
I have won disputes through credit card when I was out of luck with paypal and my paypal acct is still intact.
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Old May 5, 2014 | 4:32 am
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Originally Posted by nanirina
I have won disputes through credit card when I was out of luck with paypal and my paypal acct is still intact.
Thanks for your input. What kind of disputes did you use? Not as describe? Unauthorized?
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Old Mar 19, 2018 | 5:39 pm
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Originally Posted by Often1
Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.
That is not true for Paypal. I did 2 chargebacks against Paypal for items I bought from Ebay. I won both cases and my Paypal account is still open.
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Old Mar 19, 2018 | 5:42 pm
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If Paypal would properly respond to email or tickets requesting assistance with a transaction, then they would probably find the chargebacks not to be an issue. They're a necessary evil but they are evil.
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