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-   -   Chase Chargeback opened, help!? (https://www.flyertalk.com/forum/chase-ultimate-rewards/1574240-chase-chargeback-opened-help.html)

lunarhb May 4, 2014 1:48 am

Chase Chargeback opened, help!?
 
I made a purchase to a seller for a product I was supposed to receive for over $100 with my debit card through PayPal. He shipped the item, once I received it, it was significantly not as described. I paid for (2) sneakers but instead received a pair of slippers and textbooks. I tried to resolve the case with the seller but was unresponsive. I just opened a claim with Chase for not as described, am I likely to lose the charge back? They have temporarily credited me back.

skibum7732 May 4, 2014 3:21 am

Was this through ebay or somewhere else?

aradisc May 4, 2014 8:51 am

Paypal *really* does not like chargebacks against them. Have you tried PayPal's internal dispute service? (or ebay, if applicable)

Blueskyheaven May 4, 2014 9:46 am

deleted

lunarhb May 4, 2014 10:52 am

This is directly through PayPal. I paid via an invoice, and yes I opened a dispute with PayPal, I won, I just needed to ship back the item to receive the refund, but the next morning when I went to submit tracking, the dispute automatically closed due to they needed more info on who I was since their was so little info they claimed they had on my acc when they had my ssn, bank account etc. So the chargeback process was my last chance and that's what I did currently.

Often1 May 4, 2014 1:13 pm

This thread doesn't make sense. OP needs to list out in a very short & concise the who, what and when.

lunarhb May 4, 2014 1:46 pm


Originally Posted by Often1 (Post 22808717)
This thread doesn't make sense. OP needs to list out in a very short & concise the who, what and when.

How doesn't it make sense? I opened a charge back and tried to explain the situation. What can make this thread make sense?

Often1 May 4, 2014 3:31 pm


Originally Posted by lunarhb (Post 22808912)
How doesn't it make sense? I opened a charge back and tried to explain the situation. What can make this thread make sense?

1. With whom was the original purchase? Ebay perhaps?
2. With whom did you dispute the debit purchase?
3. Something failed in the dispute resolution process with PP. What was that?

lunarhb May 4, 2014 4:21 pm


Originally Posted by Often1 (Post 22809384)
1. With whom was the original purchase? Ebay perhaps?
2. With whom did you dispute the debit purchase?
3. Something failed in the dispute resolution process with PP. What was that?

I stated through PayPal which meant not through eBay, but directly through PayPal via an invoice. The dispute was with a guy in France, while I am in NY.
I opened a dispute through PayPal. Some days later, I was granted a refund but needed to ship the items back, so generally I won. So next day I went to submit tracking on PP and I noticed the dispute closed. I called PP and they told me it was closed because previously they had trouble getting more information with my account, even though they had my SSN, bank info, and some other things. So he basically won the dispute because of that. So what I did was I called my bank which is Chase and got submitted a charge back for not as described. So the worker took note of the situation and I was granted a temporary refund while they look into the case

Often1 May 4, 2014 5:15 pm

Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.

lunarhb May 4, 2014 7:34 pm


Originally Posted by Often1 (Post 22809767)
Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.

I did not come here to figure out whether or not PayPal will continue to let me use their service. I came here to get answers on my charge back which you were unsuccessful in providing.

nanirina May 4, 2014 11:53 pm


Originally Posted by Often1 (Post 22809767)
Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.

I have won disputes through credit card when I was out of luck with paypal and my paypal acct is still intact.

lunarhb May 5, 2014 4:32 am


Originally Posted by nanirina (Post 22811085)
I have won disputes through credit card when I was out of luck with paypal and my paypal acct is still intact.

Thanks for your input. What kind of disputes did you use? Not as describe? Unauthorized?

avatarx Mar 19, 2018 5:39 pm


Originally Posted by Often1 (Post 22809767)
Best of luck. It's my understanding that PayPal, along with Amazon and Fedex, is one of those merchants which won't do business with you if you initiate a dispute outside the established internal process.

That is not true for Paypal. I did 2 chargebacks against Paypal for items I bought from Ebay. I won both cases and my Paypal account is still open.

atsak Mar 19, 2018 5:42 pm

If Paypal would properly respond to email or tickets requesting assistance with a transaction, then they would probably find the chargebacks not to be an issue. They're a necessary evil but they are evil.


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