Oct 15, 2014, 10:23 am
Last edit by: philemer
Since we have two threads that both address travel delay & cancellation issues we have decided to close this thread and all future discussion will be in this thread
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
Chase Sapphire Preferred: Travel Delay Protection
Feb 8, 2015, 6:50 am
#136
Join Date: Oct 2012
Location: BOS, PVD
Programs: SPG Gold, Hyatt Pt, CBP Global Entry
Posts: 96
Yes. There is a box that says "Relationship of Cardholder to Claimant", just check "Other" and put down parents. In the next box, check "No" for "Did Cardholder accompany the Claimant on the trip?"
Feb 13, 2015, 5:56 pm
#137
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,714
Data point. For the last month I've been trying to file a trip delay claim and it's been a hellish nightmare due to it not being a straight-forward itinerary/situation (maybe normal people have those, but we're savvy travelers).
What they're looking for: the claimed flight is on the original itinerary confirmation with the charged $$ matching the CC statement.
My situation:
1. I changed the itinerary when a better flight became available.
2. I misconnected the changed flight and was rebooked at the gate. The rebooked flight was cancelled due to weather and that's the one I'm claiming. Of course since it was rebooked at the gate, AA didn't email me a confirmation so I have little to prove that I was actually rebooked on that flight.
3. There was no charge for the rebooked flight.
Trying to explain that and getting them to understand has been a nightmare. Making it that much harder is the fact that I can never get ahold of my claim examiner. Of the 6-7 times I've called in and faxed additional documents and regurgitate the same thing I explained last time, I've talked to a different agent every time and every time it takes them 20 minutes just to understand the basic situation. Then it's up to them to communicate the information to the examiner. You know how that's turned out.
Bottom line: if you have a straight forward itinerary, it could be quick. If you have a complicated itin (which many savvy travelers do, I have to imagine), be prepared to pull your hair out. Every 3 days.
What they're looking for: the claimed flight is on the original itinerary confirmation with the charged $$ matching the CC statement.
My situation:
1. I changed the itinerary when a better flight became available.
2. I misconnected the changed flight and was rebooked at the gate. The rebooked flight was cancelled due to weather and that's the one I'm claiming. Of course since it was rebooked at the gate, AA didn't email me a confirmation so I have little to prove that I was actually rebooked on that flight.
3. There was no charge for the rebooked flight.
Trying to explain that and getting them to understand has been a nightmare. Making it that much harder is the fact that I can never get ahold of my claim examiner. Of the 6-7 times I've called in and faxed additional documents and regurgitate the same thing I explained last time, I've talked to a different agent every time and every time it takes them 20 minutes just to understand the basic situation. Then it's up to them to communicate the information to the examiner. You know how that's turned out.
Bottom line: if you have a straight forward itinerary, it could be quick. If you have a complicated itin (which many savvy travelers do, I have to imagine), be prepared to pull your hair out. Every 3 days.
Feb 13, 2015, 6:00 pm
#138
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Data point. For the last month I've been trying to file a trip delay claim and it's been a hellish nightmare due to it not being a straight-forward itinerary/situation (maybe normal people have those, but we're savvy travelers).
What they're looking for: the claimed flight is on the original itinerary confirmation with the charged $$ matching the CC statement.
My situation:
1. I changed the itinerary when a better flight became available.
2. I misconnected the changed flight and was rebooked at the gate. The rebooked flight was cancelled due to weather and that's the one I'm claiming. Of course since it was rebooked at the gate, AA didn't email me a confirmation so I have little to prove that I was actually rebooked on that flight.
3. There was no charge for the rebooked flight.
Trying to explain that and getting them to understand has been a nightmare. Making it that much harder is the fact that I can never get ahold of my claim examiner. Of the 6-7 times I've called in and faxed additional documents and regurgitate the same thing I explained last time, I've talked to a different agent every time and every time it takes them 20 minutes just to understand the basic situation. Then it's up to them to communicate the information to the examiner. You know how that's turned out.
Bottom line: if you have a straight forward itinerary, it could be quick. If you have a complicated itin (which many savvy travelers do, I have to imagine), be prepared to pull your hair out. Every 3 days.
What they're looking for: the claimed flight is on the original itinerary confirmation with the charged $$ matching the CC statement.
My situation:
1. I changed the itinerary when a better flight became available.
2. I misconnected the changed flight and was rebooked at the gate. The rebooked flight was cancelled due to weather and that's the one I'm claiming. Of course since it was rebooked at the gate, AA didn't email me a confirmation so I have little to prove that I was actually rebooked on that flight.
3. There was no charge for the rebooked flight.
Trying to explain that and getting them to understand has been a nightmare. Making it that much harder is the fact that I can never get ahold of my claim examiner. Of the 6-7 times I've called in and faxed additional documents and regurgitate the same thing I explained last time, I've talked to a different agent every time and every time it takes them 20 minutes just to understand the basic situation. Then it's up to them to communicate the information to the examiner. You know how that's turned out.
Bottom line: if you have a straight forward itinerary, it could be quick. If you have a complicated itin (which many savvy travelers do, I have to imagine), be prepared to pull your hair out. Every 3 days.
Feb 13, 2015, 6:22 pm
#139
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,714
I had a similar situation. Booked US SFO-PHX-SAN. Weather delayed the first flight so I was going to misconnect, so they rebooked me SFO-LAX-SAN on AA. I still misconnected and had to spend the night. I had them leave a note for the examiner to call me, and only once that phone call took place did she understand enough to approve the claim.
Feb 15, 2015, 7:03 pm
#140
Original Poster
Join Date: Sep 2013
Posts: 466
Data point. For the last month I've been trying to file a trip delay claim and it's been a hellish nightmare due to it not being a straight-forward itinerary/situation (maybe normal people have those, but we're savvy travelers).
What they're looking for: the claimed flight is on the original itinerary confirmation with the charged $$ matching the CC statement.
My situation:
1. I changed the itinerary when a better flight became available.
2. I misconnected the changed flight and was rebooked at the gate. The rebooked flight was cancelled due to weather and that's the one I'm claiming. Of course since it was rebooked at the gate, AA didn't email me a confirmation so I have little to prove that I was actually rebooked on that flight....
What they're looking for: the claimed flight is on the original itinerary confirmation with the charged $$ matching the CC statement.
My situation:
1. I changed the itinerary when a better flight became available.
2. I misconnected the changed flight and was rebooked at the gate. The rebooked flight was cancelled due to weather and that's the one I'm claiming. Of course since it was rebooked at the gate, AA didn't email me a confirmation so I have little to prove that I was actually rebooked on that flight....
I think you're right in that the trouble is that the carrier on the delayed segment differs from the Common Carrier that charged your card.
If I were to take a super stringent interpretation of the rule, I would say that you are not covered. Technically, when you are re-booked on another airline, your new flight is paid for by your original airline. The terms clearly state that only flights charged to your credit card are eligible.
But if they were to go with the spirit of the agreement (and I hope they do), you should be covered. In these cases, perhaps some sort of statements (e.g., military excuse) from both the new and original airlines explaining the situation might help.
In any case, keep use updated!
edit
Totally forgot that AA/US merged. In that case, you should definitely be covered, unless your claims examiner is particularly nit-picky and finds some weird clause in the merger agreement.
Mar 6, 2015, 12:52 pm
#141
Join Date: Jan 2012
Location: ORD
Posts: 986
I just got notified of the approval of my hotel when I was stranded in Dallas recently. The first time, I did not include the credit card statement, so they sent me an email asking for it. When I sent it in, they approved it without any further issues.
Except for calling in initially to get the form, everything was done via email. Overall, not a convenient process, but not an especially frustrating one.
Going forward, I'm going to make an effort to book any winter travel on a chase card with these protections included.
Except for calling in initially to get the form, everything was done via email. Overall, not a convenient process, but not an especially frustrating one.
Going forward, I'm going to make an effort to book any winter travel on a chase card with these protections included.
Mar 9, 2015, 6:38 pm
#142
Join Date: Jan 2004
Location: ORD, SJD, VNO, sandy places
Programs: AA 1.2MM BIS 'LT' Gld, BA Bronze, AA Plat, now considering SWA.....
Posts: 451
Cruise Ship adrift in Arabian Sea due to 'tainted' fuel ...
An unfortunate debacle which interrupted/delayed our arrival at port of arrival, resulted in ship towed to Duqm Oman (just over the border from Yemen)
Twelve hour BUS journey full of Americans to DuBai with resultant cancellation and re confirmation of hotel and travel reservations....all travel, both pre and post incident purchased with CSP CC
Upon claim submission told that CUBB Group will not cover any expenses due to trip interruption ???
Referred to another insurer for possible 'Trip Delay' coverage ...
Thoughts ?
Twelve hour BUS journey full of Americans to DuBai with resultant cancellation and re confirmation of hotel and travel reservations....all travel, both pre and post incident purchased with CSP CC
Upon claim submission told that CUBB Group will not cover any expenses due to trip interruption ???
Referred to another insurer for possible 'Trip Delay' coverage ...
Thoughts ?
Mar 10, 2015, 3:39 pm
#143
Join Date: Nov 2014
Location: New York
Programs: DL PLT, Hilton Diamond, CX MPC Silver
Posts: 265
On the Citi Prestige, does the FULL amount have to be charged to the card? Or can it be partial like the CSP? (such as with award fuel surcharges)
Mar 10, 2015, 8:08 pm
#145
Join Date: Oct 2010
Location: BOS
Posts: 814
What defines overnight, exactly?
I think it's clear-cut if a flight to leave at 7:55pm is cancelled and you can't get rebooked until 6:00am, that's overnight... but what if your 1:55 AM departure is cancelled and you can't get out until 5:45 AM, does that count as overnight?
I think it's clear-cut if a flight to leave at 7:55pm is cancelled and you can't get rebooked until 6:00am, that's overnight... but what if your 1:55 AM departure is cancelled and you can't get out until 5:45 AM, does that count as overnight?
Mar 11, 2015, 7:44 pm
#146
Original Poster
Join Date: Sep 2013
Posts: 466
What defines overnight, exactly?
I think it's clear-cut if a flight to leave at 7:55pm is cancelled and you can't get rebooked until 6:00am, that's overnight... but what if your 1:55 AM departure is cancelled and you can't get out until 5:45 AM, does that count as overnight?
I think it's clear-cut if a flight to leave at 7:55pm is cancelled and you can't get rebooked until 6:00am, that's overnight... but what if your 1:55 AM departure is cancelled and you can't get out until 5:45 AM, does that count as overnight?
But maybe something like a quick meal or emergency toiletries would be reasonable and necessary. In such a case, your biggest risk is Chase saying that your delay was too "brief" to be considered overnight.
To minimize this risk, I would get a military excuse and ask the customer service representative to specifically state that you were required to stay "overnight" at the airport. That way, it's your word + the carrier's word against Chase's.
Full amount required on Prestige per Citi's guidelines. I was researching this today myself
I'd really appreciate candid feedback, especially on incorrect or missing information (i.e. a card I didn't include). You can also feel free to nit-pick over the mal-aligned shapes, but remember this is a draft!
DRAFT: Citi-Chase Trip Delay Comparison Infographic
Last edited by SansSerif; Mar 11, 2015 at 7:51 pm
Mar 12, 2015, 8:54 am
#147
Join Date: Nov 2014
Location: New York
Programs: DL PLT, Hilton Diamond, CX MPC Silver
Posts: 265
I was looking into this too. In fact, I discovered Piktochart at work today and I threw together a comparison while I should've probably been more productive.
I'd really appreciate candid feedback, especially on incorrect or missing information (i.e. a card I didn't include). You can also feel free to nit-pick over the mal-aligned shapes, but remember this is a draft!
DRAFT: Citi-Chase Trip Delay Comparison Infographic
I'd really appreciate candid feedback, especially on incorrect or missing information (i.e. a card I didn't include). You can also feel free to nit-pick over the mal-aligned shapes, but remember this is a draft!
DRAFT: Citi-Chase Trip Delay Comparison Infographic
Last edited by travel_mav; Mar 12, 2015 at 9:10 am
Mar 12, 2015, 9:13 am
#148
Join Date: Oct 2010
Location: BOS
Posts: 814
I have sent a message to Chase requesting detail on how they define "overnight."
Mar 12, 2015, 9:39 am
#149
Original Poster
Join Date: Sep 2013
Posts: 466
An excellent start! I would also see about including the Barclaycard Arrival+ in the comparison, and perhaps a side note explaining the Award Ticket Coverage section. For Citi specifically, I am curious if TYP redeemed directly for travel are the only ones eligible as opposed to TYP transferred to the airline.
And my understanding is that it is TYP redeemed directly for travel, though that is all hearsay since I don't have a Citicard myself.
Also, does anyone know if trip delay applies if you book travel using 100% UR points through Chase's booking portal? And does anyone know if the Southwest Premier card has this benefit?
Last edited by SansSerif; Mar 12, 2015 at 12:33 pm
Mar 12, 2015, 1:11 pm
#150
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
Also might be worthwhile to explore what sort of charges are actually included/excluded by card/bank as well. I'd imagine some would cover hotels only, etc.
Last edited by KRSW; Mar 12, 2015 at 1:20 pm