Chase Sapphire Preferred: Travel Delay Protection
May 17, 17, 11:22 am - Wikipost
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Nov 11, 13, 1:23 pm
#1
Original Poster
Join Date: Sep 2013
Posts: 458
Chase Sapphire Preferred: Travel Delay Protection
Original post:
I had originally thought that the CSP travel delay protection benefit was limited to $300, but a Chase rep just told me my limit is $500. Has this changed recently?
Also, has anyone heard of travel expenses being denied under this benefit? I don't plan on using it for anything other than hotels, transportation, and meals, but I usually book through AMEX FHR for hotels. A one-night stay alone could easily push me right up against (or beyond) the $500 limit, and I wouldn't want that expense to be denied for being perceived as "unreasonable."
Edit; 15 October 2014
The wiki is now live! Please feel free to share your trip delay stories above.
I had originally thought that the CSP travel delay protection benefit was limited to $300, but a Chase rep just told me my limit is $500. Has this changed recently?
Also, has anyone heard of travel expenses being denied under this benefit? I don't plan on using it for anything other than hotels, transportation, and meals, but I usually book through AMEX FHR for hotels. A one-night stay alone could easily push me right up against (or beyond) the $500 limit, and I wouldn't want that expense to be denied for being perceived as "unreasonable."
Edit; 15 October 2014
The wiki is now live! Please feel free to share your trip delay stories above.
Last edited by SansSerif; Jan 27, 15 at 10:21 pm
Nov 14, 13, 12:21 am
#2
Join Date: Apr 2005
Location: SFO, reluctantly
Programs: UA 1P, AS MVP, WN CP; MR Ti, IHG Plat, BW Dia, HH Au, RR Au
Posts: 4,821
Originally Posted by SansSerif
I had originally thought that the CSP travel delay protection benefit was limited to $300, but a Chase rep just told me my limit is $500. Has this changed recently?
Also, has anyone heard of travel expenses being denied under this benefit?
Also, has anyone heard of travel expenses being denied under this benefit?
http://www.flyertalk.com/forum/20241536-post588.html
(I would expect that the coverage on the CSP is either identical or very similar.)
Nov 14, 13, 11:36 pm
#3
Original Poster
Join Date: Sep 2013
Posts: 458
Thank you - that info was helpful.
Just to make sure, you didn't have to pay your delay expenses (food, ground transportation, etc.) with your card? As long as you submitted all the necessary documentation?
Just to make sure, you didn't have to pay your delay expenses (food, ground transportation, etc.) with your card? As long as you submitted all the necessary documentation?
Nov 15, 13, 12:20 am
#4
Join Date: Apr 2005
Location: SFO, reluctantly
Programs: UA 1P, AS MVP, WN CP; MR Ti, IHG Plat, BW Dia, HH Au, RR Au
Posts: 4,821
Originally Posted by SansSerif
Just to make sure, you didn't have to pay your delay expenses (food, ground transportation, etc.) with your card? As long as you submitted all the necessary documentation?
The only requirement is that part of the original fare needs to be on the card.
Nov 15, 13, 5:27 pm
#5
Join Date: Jan 2013
Posts: 269
wow I wish I had known about this type of protection.
recently was on the iad-bah trip that had a rat on the plane and caused the trip to be pushed back a day.
would have been nice to get a comped meal from my credit card instead of a poor 14 dollar food voucher from UA.
recently was on the iad-bah trip that had a rat on the plane and caused the trip to be pushed back a day.
would have been nice to get a comped meal from my credit card instead of a poor 14 dollar food voucher from UA.
Nov 16, 13, 8:48 pm
#6
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 346
Originally Posted by bigbellytraveler
recently was on the iad-bah trip that had a rat on the plane and caused the trip to be pushed back a day.
I've used the trip delay reimbursement feature of the Explorer card without issue, so I would expect CSP to be about the same. You do not have to pay the meals and hotel with the same card you used to book the trip. But it's not handled by Chase, rather by Enhancement Services. They tend to ask for copious documentation, so be prepared to do a lot of mailing.
Nov 19, 13, 5:29 am
#7
Join Date: Jun 2012
Posts: 4,709
Sorry to hijack the thread - but what do you need to do if airfare you purchased using your card is delayed? Keep all the receipts for the food/lodging expenses and then just send a secure message to Chase?
Nov 19, 13, 7:54 am
#8
Join Date: Apr 2005
Location: SFO, reluctantly
Programs: UA 1P, AS MVP, WN CP; MR Ti, IHG Plat, BW Dia, HH Au, RR Au
Posts: 4,821
Originally Posted by agp423
Sorry to hijack the thread - but what do you need to do if airfare you purchased using your card is delayed? Keep all the receipts for the food/lodging expenses and then just send a secure message to Chase?
Nov 19, 13, 1:40 pm
#9
Original Poster
Join Date: Sep 2013
Posts: 458
What was the turnaround time from the day you sent in all the required materials to the day you received your check in the mail?
Nov 19, 13, 3:20 pm
#10
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 346
It took 6 weeks for mine (or 9 weeks from when I called them, but then it took a while to get proof of delay from the airline).
Nov 19, 13, 3:33 pm
#11
Join Date: Apr 2005
Location: SFO, reluctantly
Programs: UA 1P, AS MVP, WN CP; MR Ti, IHG Plat, BW Dia, HH Au, RR Au
Posts: 4,821
Originally Posted by SansSerif
What was the turnaround time from the day you sent in all the required materials to the day you received your check in the mail?
Dec 10, 13, 6:51 am
#12
Join Date: Jul 2012
Location: STL
Programs: Hyatt Platinum, Hilton Gold
Posts: 507
Flight canceled...didn't know I could have gotten reimbursed for hotel/meals from CC!
Hi all,
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
Jan 21, 14, 8:58 pm
#13
Join Date: Oct 2010
Location: SEA
Programs: AS 75K, TK ELPL, Hilton Diamond, SPG/Marriott Gold
Posts: 7,330
Is a misconnect considered a travel delay?
Jan 27, 14, 4:51 pm
#14
FlyerTalk Evangelist
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 29,091
Originally Posted by doss1
Hi all,
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
I recently had my flight canceled due to weather and had to spend money out of my pocket to stay at a hotel that night. However, I was reading over some of the information about my CHASE SAPPHIRE PREFERRED card and saw that one of the perks offered by this card is the following:
"When a covered trip is delayed more than 12 hours or requires an overnight stay due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed."
Unfortunatly, my company paid for the flight, so my card was not used. If I had use this card to pay for the flight, would I have been able to get reimbursed for my hotel and meals? That's pretty neat. I had no idea something like this was available for certain cards. I will definitely use this card again in the future.
I have to use a corporate card for corporate travel, so I don't get these benefits, but I don't need them when the company's paying.
Originally Posted by PVDtoDEL
Is a misconnect considered a travel delay?
I filed a claim last week. I had to overnight in ORD after UA canceled my connection due to weather. I made sure I got the delay verification from in the United Club before leaving.
They said I could email the claim form, so I did that rather than fax or mail. I haven't heard anything back though. I'm hoping this all goes smoothly
Definitely my favorite benefit of the card.
Jan 27, 14, 6:46 pm
#15
FlyerTalk Evangelist
Join Date: Aug 2005
Location: PERMANENTLY TERMINATED ACCOUNT
Posts: 13,905
A Chase rep told me that travel delay due to weather is not covered.
