Oct 18, 2013, 1:14 pm
Last edit by: beltway
This thread is now archived. Please see the discussion and current wiki here: http://www.flyertalk.com/forum/chase...tc-2017-a.html
Ultimate Rewards transfer partners, times & rules (Archived 2012-2016)
Jan 4, 2016, 7:37 pm
#301
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,103
Hello,
I am trying to transfer UR Points to Travel partner British Airways Avios Account. Both UR account and Avios are in my name. But when i try to transfer I get this message.
Special handling required. We are unable to process this transfer online. Please call the number on the back of your card for assistance
I have transferred to BA account previously with no issues. Not sure what is causing this. Called Chase and they told i have to wait 7 to 10 business days for them to do the Research.
Did anyone have this issue. Please help.
ramamosn
I am trying to transfer UR Points to Travel partner British Airways Avios Account. Both UR account and Avios are in my name. But when i try to transfer I get this message.
Special handling required. We are unable to process this transfer online. Please call the number on the back of your card for assistance
I have transferred to BA account previously with no issues. Not sure what is causing this. Called Chase and they told i have to wait 7 to 10 business days for them to do the Research.
Did anyone have this issue. Please help.
ramamosn
Jan 5, 2016, 1:00 pm
#302
Join Date: Oct 2013
Location: BWI
Programs: Club Carlson Gold, SW CP
Posts: 24
Such a shame about the new restrictions but it does make sense.
I'm trying to have my brother in law transfer his UR to us so we could book a Hyatt for them. From memory, the transfer just requires the Hyatt loyalty # right? How would they know if he transferred his UR to my Hyatt #?
I'm trying to have my brother in law transfer his UR to us so we could book a Hyatt for them. From memory, the transfer just requires the Hyatt loyalty # right? How would they know if he transferred his UR to my Hyatt #?
Jan 5, 2016, 1:17 pm
#303
Join Date: Jul 2013
Programs: AA, B6, UA, HH, WoH
Posts: 455
Why not just transfer to his own Hyatt account? (Easy enough to create one if he does not already have).
Jan 7, 2016, 8:19 am
#304
Join Date: Dec 2015
Posts: 4
UR transfer to Hyatt - completely ridiculous
I also got the "Special Handling" error. Called Chase and am being told that it's because my Hyatt account has my full middle name instead of just middle initial, like my CC account. Rep asked me to call Hyatt and change to just middle initials. I said absolutely not! I'm not going to modify all my transfer accounts because Chase decided to implement some unreasonable name restrictions. and Chase can't put my whole middle name on the CC.
BTW - some of the award programs require special documentation, such as marriage license, drivers license or passport to make name changes.
Request has been escalated with response in couple of weeks. I'll probably badger them way before then. The UR points have no value to me in the UR program, only as transfer.
BTW - some of the award programs require special documentation, such as marriage license, drivers license or passport to make name changes.
Request has been escalated with response in couple of weeks. I'll probably badger them way before then. The UR points have no value to me in the UR program, only as transfer.
Jan 8, 2016, 8:33 pm
#305
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,515
Does Chase UR ever offer bonuses for airline FFP transfer?
I know that AMEX sometimes offers bonuses for transferring MR points to certain airlines FF programs.
Does Chase Ultimate Rewards ever offer this?
New to UR points so I'm still learning about my new Sapphire card.
Does Chase Ultimate Rewards ever offer this?
New to UR points so I'm still learning about my new Sapphire card.
Jan 8, 2016, 8:50 pm
#306
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
Nope.
Jan 8, 2016, 9:10 pm
#307
Join Date: Sep 2015
Location: Los Angeles
Posts: 740
Never heard of such thing, Citi and AMEX occasionally do though as you pointed out.
Jan 8, 2016, 9:51 pm
#308
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,515
Jan 8, 2016, 11:14 pm
#310
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,515
Jan 10, 2016, 2:10 pm
#311
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
300k UR points - cashout
I have about 300K UR pts combined (2 Inks, 1 Freedom) I can cashout online at 1 c/pt. In the past I bought 1st class RT LA - Sydney for some one (craigs list) for 2c/pt. Not sure if I can do similar thing now with new restrictions. (transfer pts to my airlines account and buy TKs for someone?)
Anyone has experience dealing with pts broker? possible? worth it? risks? (PM the hints) - tia
Anyone has experience dealing with pts broker? possible? worth it? risks? (PM the hints) - tia
Jan 10, 2016, 7:47 pm
#312
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
I also got the "Special Handling" error. Called Chase and am being told that it's because my Hyatt account has my full middle name instead of just middle initial, like my CC account. Rep asked me to call Hyatt and change to just middle initials. I said absolutely not! I'm not going to modify all my transfer accounts because Chase decided to implement some unreasonable name restrictions. and Chase can't put my whole middle name on the CC.
BTW - some of the award programs require special documentation, such as marriage license, drivers license or passport to make name changes.
Request has been escalated with response in couple of weeks. I'll probably badger them way before then. The UR points have no value to me in the UR program, only as transfer.
BTW - some of the award programs require special documentation, such as marriage license, drivers license or passport to make name changes.
Request has been escalated with response in couple of weeks. I'll probably badger them way before then. The UR points have no value to me in the UR program, only as transfer.
Chase supervisor credited me 5,000 points today for the trouble and promises it will be working within 10 days. I'll believe it when I see it.
Jan 12, 2016, 3:46 pm
#313
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
I also got the "Special Handling" error with British Airways. It was because my BA account had my middle name on it and my Chase account didn't.
Also, does anyone know if they can transfer points to airline/hotel partners in-branch?
Also, does anyone know if they can transfer points to airline/hotel partners in-branch?
Jan 13, 2016, 7:24 pm
#314
Join Date: Jul 2006
Location: IAD
Programs: UA Platinum, SPG Gold, Marriott Gold, HHonors Diamond, IHG Platinum
Posts: 44
I don't know about the branch...
Jan 26, 2016, 11:01 am
#315
Join Date: Jan 2008
Location: SFO/SJC, CA
Posts: 630
Yes... I wrote about my issue (Mike vs. Michael) in late December, and it's still not been rectified. Fixed names to match on both Hyatt and Chase accounts, even though I didn't want to, but the same special handling error still comes up for me and for reps, despite everything now matching perfectly. Hyatt made my reservations anyway as a courtesy since I'm Diamond, but in two weeks, if I don't have the points in my account, I'm going to be up a creek.
Chase supervisor credited me 5,000 points today for the trouble and promises it will be working within 10 days. I'll believe it when I see it.
Chase supervisor credited me 5,000 points today for the trouble and promises it will be working within 10 days. I'll believe it when I see it.
Called several times (both Chase and Hyatt) and could not get it fixed. Chase CSR eventually changed my first name from AAABBB to AAA BBB but Chase claims my Hyatt account list as AAA only and Hyatt claims my name is list as AAA BBB (Hyatt also helped me remove Mr. in title just in case). Note I linked WN/UA accounts before I changed name in Chase UR. I was going to add "authorized user" with AAA BBB for my Chase Ink but Chase supervisor would not let me do it.
[Update: It finally works. Chase Ink CSR updated my profile but it took time (for me less than 12 hours) to reflect in UR system (it reflected in Chase online profile immediately).]