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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Aug 10, 2016, 11:41 pm
  #841  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Originally Posted by wdc
Thanks! I'll most likely arrive before my friend. Would I be able to give his name to the lounge check in desk, and they'll just let him in when he arrives or will I have to come out to get him once he gets there
They'll usually let you leave his name, and will just dock you the guest quota on the system when you check in. Technically, you're supposed to be there and they'll dock the guest from your quota when he arrives. Doesn't matter too much either way. They will come find you in the lounge if it's the latter.
QRC3288 is offline  
Old Aug 11, 2016, 9:34 pm
  #842  
wdc
 
Join Date: Mar 2015
Posts: 109
looks like i jinxed myself... cathay got rid of CX845 for a few days in November, and mine was one of them. They downgraded my AA award F booking to J on CX899... called CX to see if they can move me to a different flight in F, was told i'm SOL.

Last edited by wdc; Aug 11, 2016 at 11:01 pm
wdc is offline  
Old Aug 15, 2016, 9:42 pm
  #843  
 
Join Date: Jun 2015
Location: Jakarta
Programs: Flying Blue, Marco Polo, Skywards, Etihad Guest, IHG, Aeroplan
Posts: 269
Hello guys!

My apology if this question has been asked before and if this thread is not the right venue to ask. I used the search function and I didn't find the answer I was looking for.

I will be flying with CX in late September. This is my itinerary:
PVG-HKG in J with KA
HKG-SFO in Y+ with CX
JFK-HKG in Y+ with CX
HKG-PVG in J with KA

I am a Marco Polo silver so I believe I can access CX lounges in PVG and HKG. However, I am not sure whether I will be able to access BA Galleries lounge in JFK because I will be flying in Y+ and I am only a lowly Silver. I will be flying on CX841

Any idea guys? Or if you have experienced similar situation, would you care to share? Thank you so much in advance!
rienhart87 is offline  
Old Aug 16, 2016, 3:22 am
  #844  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by rienhart87
Hello guys!

My apology if this question has been asked before and if this thread is not the right venue to ask. I used the search function and I didn't find the answer I was looking for.

I will be flying with CX in late September. This is my itinerary:
PVG-HKG in J with KA
HKG-SFO in Y+ with CX
JFK-HKG in Y+ with CX
HKG-PVG in J with KA

I am a Marco Polo silver so I believe I can access CX lounges in PVG and HKG. However, I am not sure whether I will be able to access BA Galleries lounge in JFK because I will be flying in Y+ and I am only a lowly Silver. I will be flying on CX841

Any idea guys? Or if you have experienced similar situation, would you care to share? Thank you so much in advance!
CX SL will have access to CX/KA's designated lounge when flying CX/KA. In this case, BA lounge is the designated lounge, and you should get an invitation card at checkin.
cxfan1960 is offline  
Old Aug 16, 2016, 8:45 pm
  #845  
 
Join Date: Jun 2015
Location: Jakarta
Programs: Flying Blue, Marco Polo, Skywards, Etihad Guest, IHG, Aeroplan
Posts: 269
Originally Posted by cxfan1960
CX SL will have access to CX/KA's designated lounge when flying CX/KA. In this case, BA lounge is the designated lounge, and you should get an invitation card at checkin.
thank you very much cxfan1960 ^^^
rienhart87 is offline  
Old Aug 25, 2016, 8:37 am
  #846  
 
Join Date: Feb 2015
Programs: Gold Actually
Posts: 271
which lounge will I be able to access at Gatwick? i am flying in business on the new A350 in October
Castle25 is offline  
Old Aug 27, 2016, 9:10 am
  #847  
 
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
PEK lounge seems close to complete renovation... May have some indication on how G16 will be...

1. Entrance: Dragon is gone... Only has a piece of shark fin and CX's name... Lounge staff also changed to CX uniform wearing... Though name still called "KA and CX lounge"

2. Will have a noodle corner... Installation of hardware seems yet to complete so it's not in use yet

3. PC stations cut to only 6 left... But with those circular low tables gone and replaced by dining tables there should be less demand to use those PC stations as dining table...
sscywong is offline  
Old Sep 4, 2016, 8:15 am
  #848  
 
Join Date: Feb 2013
Posts: 95
What's the best CX Lounge for a C/Cl and OW sapphire to spend a long layover at? Would love to take a nap and a shower.
BenSDQ is offline  
Old Sep 5, 2016, 3:00 am
  #849  
 
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 902
Originally Posted by BenSDQ
What's the best CX Lounge for a C/Cl and OW sapphire to spend a long layover at? Would love to take a nap and a shower.
You should have access to all the OW J lounges. I personally like The Pier unless if my gates are 1 to 4 or 15 to 19.
CXFlyerBoy is offline  
Old Sep 8, 2016, 9:12 pm
  #850  
 
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 863
Tipping in lounges

Is it appropriate / expected to tip the servers in the wing and pier restaurants? What about the massage attendant?
If yes, how much?
jay_dubya is offline  
Old Sep 8, 2016, 9:18 pm
  #851  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Originally Posted by jay_dubya
Is it appropriate / expected to tip the servers in the wing and pier restaurants? What about the massage attendant?
If yes, how much?
NO. It would be highly inappropriate to be tipping the servers in the restaurants. That's a US thing.

A few folks on here have tipped the massage folks, but I don't think that's the norm and it's certainly not expected.
QRC3288 is offline  
Old Sep 9, 2016, 2:05 am
  #852  
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Posts: 14,406
Originally Posted by jay_dubya
Is it appropriate / expected to tip the servers in the wing and pier restaurants? What about the massage attendant?
If yes, how much?
Agree with QRC3288 - no tipping and not a practice to be encouraged!
LHR/MEL/Europe FF is offline  
Old Sep 9, 2016, 5:51 am
  #853  
 
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 863
Originally Posted by QRC3288
NO. It would be highly inappropriate to be tipping the servers in the restaurants. That's a US thing.

A few folks on here have tipped the massage folks, but I don't think that's the norm and it's certainly not expected.
Thanks.
jay_dubya is offline  
Old Sep 9, 2016, 10:50 pm
  #854  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by jay_dubya
Is it appropriate / expected to tip the servers in the wing and pier restaurants? What about the massage attendant?
If yes, how much?
It is not just inappropriate. It is unlawful.
cxfan1960 is offline  
Old Sep 10, 2016, 12:14 am
  #855  
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Originally Posted by cxfan1960
It is not just inappropriate. It is unlawful.
In what regard? I can't find anything that says tipping is illegal in Hong Kong.
chrisny2 is offline  


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