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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Jun 16, 2016, 9:40 pm
  #781  
 
Join Date: Nov 2007
Location: Hong Kong
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Posts: 7,708
Originally Posted by stallion114
I am flying Cx first Hkg-Ord on Sunday. My friend that I am traveling with is flying as a non rev on a buddy pass AA business to Dfw. He may only have a seat request card and not a boarding pass. Would I be able to bring him in the Cx F lounge as my guest since he is both flying another airline and as a non rev buddy pass flyer? I know he told me that he is not allowed in admirals club as a non rev buddy pass holder.
No. Security will not let him through without a BP. The "seat request card" doesn't count for squat.

You can bring him in once he obtains a BP and clears security.
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Old Jun 17, 2016, 4:48 am
  #782  
 
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Thanks guys.

Sounds fair. If he does get a boarding pass would he be able to come as my guest even though it is a non rev non miles employee buddy pass ticket?
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Old Jun 17, 2016, 4:59 am
  #783  
 
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.....

Last edited by Rami Tamimi; Jun 22, 2016 at 10:10 am
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Old Jun 20, 2016, 10:14 am
  #784  
 
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Not sure if its been asked before, but do you get access to the F class lounge if your connecting flight is technically in F? So lets say its a QR flight HKG-DOH (only business)-DXB (First class)

Thanks for the assistance
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Old Jun 20, 2016, 10:37 am
  #785  
 
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No,because DOH-DXB is shorthaul.
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Old Jun 20, 2016, 3:05 pm
  #786  
 
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Originally Posted by Rami Tamimi
No,because DOH-DXB is shorthaul.
Where does it say in the rules it has to be a long haul flight? It's still international.
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Old Jun 20, 2016, 3:35 pm
  #787  
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Originally Posted by ASUDan130
Where does it say in the rules it has to be a long haul flight? It's still international.
Oneworld rules for connecting flights (at the transit airport) are based on long haul connecting to short haul. If you are not at a connecting airport (ie you are at the point of origin), the class of service on your next flight determines lounge access... so without status, you would be limited to the business class lounge in Hong Kong.

Connecting between oneworld marketed and operated flights:

First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
https://www.oneworld.com/ffp/lounge-access

As mentioned earlier - having a short F class segment on your itinerary doesn't buy you Fcl lounge access for the entire journey.

Some airlines have their own policies which are more generous than the OW rules and they allow passengers access to a higher class lounge at the point of origin if they are connecting later the same day... examples of this are Qantas (allows domestic business class access if connecting to an international business or first class flight), and BA (same - if your point of origin is a domestic flight connecting at say a gateway to an international service, you can access the higher class lounge at the point of origin).
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Old Jun 20, 2016, 3:44 pm
  #788  
 
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Long haul to long haul would also be invalid,the whole point of this policy is to accomodate those who fly long haul premium cabin and connect to non/less premium cabin (F>J ,J>Y,F>Y),simply because some shorthaul flights don't have J and even less of them have F.
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Old Jun 22, 2016, 5:13 am
  #789  
 
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Flying J on LAN today from FRA|T1 non-schengen area, a colleague is flying from FRA|T2 non-schengen area too. Do you know if it is possible to visit the CX lounge in T2 and then go back to T1?
FRA is such a mess with the security/boarding pass check that I never know when you can and when you can not enter a certain area.
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Old Jun 22, 2016, 5:34 am
  #790  
 
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Originally Posted by sebanto2001
Flying J on LAN today from FRA|T1 non-schengen area, a colleague is flying from FRA|T2 non-schengen area too. Do you know if it is possible to visit the CX lounge in T2 and then go back to T1?
FRA is such a mess with the security/boarding pass check that I never know when you can and when you can not enter a certain area.
Yes you can visit the CX lounge,then get the airside train to T1. That said the CX lounge closes at 13:30,but you can also visit JL lounge which is open all day.
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Old Jun 23, 2016, 8:25 pm
  #791  
 
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Can someone breakdown the menu/pantry items from lets say 12PM-3PM or 4PM-7PM. Is the lunch and dinner menu the same? Also are the dessert items the same in the afternoon as the evening and if not what are the differences? Do they still have breakfast stuff up in the afternoon and when does that get taken down in that dessert bar area?

Thanks
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Old Jun 24, 2016, 12:47 am
  #792  
 
Join Date: Oct 2012
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Originally Posted by ASUDan130
Can someone breakdown the menu/pantry items from lets say 12PM-3PM or 4PM-7PM. Is the lunch and dinner menu the same? Also are the dessert items the same in the afternoon as the evening and if not what are the differences? Do they still have breakfast stuff up in the afternoon and when does that get taken down in that dessert bar area?

Thanks
Lunch and dinner have the same menu,reffered to as "All day dining",which starts at some point between 11 and 12:30.
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Old Jun 24, 2016, 6:50 am
  #793  
 
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Originally Posted by Rami Tamimi
Lunch and dinner have the same menu,reffered to as "All day dining",which starts at some point between 11 and 12:30.
Thanks for the advice! Does the same go for the dessert bar/pantry? All those pretty much the same all day sweet items from 11 AM onwards then as well?
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Old Jun 24, 2016, 6:52 pm
  #794  
 
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Pardon me if this has been asked before, but I can't seem to understand the rules. I have two flights SFO-HND-HKG-RGN and PEN-HKG-HND-SFO, with the flights to/from HKG-HND in JL business and the flights to/from SFO are in JL first. Do I have access to the first class lounges in HKG? I have a long layover so I'm trying to plan if I should go into the city or relax in the lounges. Thanks!
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Old Jun 24, 2016, 8:06 pm
  #795  
 
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Originally Posted by hamburglar
Pardon me if this has been asked before, but I can't seem to understand the rules. I have two flights SFO-HND-HKG-RGN and PEN-HKG-HND-SFO, with the flights to/from HKG-HND in JL business and the flights to/from SFO are in JL first. Do I have access to the first class lounges in HKG? I have a long layover so I'm trying to plan if I should go into the city or relax in the lounges. Thanks!
I think it was asked before recently, but not sure which thread. IIRC, the answer was "no".
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