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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old May 4, 2016, 4:56 am
  #736  
 
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 631
I’ll be flying CX from NRT to HKG in J. Do I have an access to other Oneworld lounges in NRT Terminal 2, or do I have to use CX lounge only? The reviews of this lounge are not too good, so I would rather prefer to visit other one. If I’m allowed to do so, which one would you recommend for breakfast?
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Old May 4, 2016, 5:14 am
  #737  
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Originally Posted by tropikey
I’ll be flying CX from NRT to HKG in J. Do I have an access to other Oneworld lounges in NRT Terminal 2, or do I have to use CX lounge only? The reviews of this lounge are not too good, so I would rather prefer to visit other one. If I’m allowed to do so, which one would you recommend for breakfast?
Standard Oneworld lounge access rules apply at NRT. Your Oneworld business class boarding pass will get you access to any oneworld lounge.

I don't know which one is best - I've only used the JL one which is fine (but nothing remarkable).
LHR/MEL/Europe FF is offline  
Old May 4, 2016, 5:46 am
  #738  
 
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 631
Thanks a lot. In such case I'll look at reviews of other OW lounges in T2.
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Old May 5, 2016, 12:42 am
  #739  
 
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Originally Posted by tropikey
Thanks a lot. In such case I'll look at reviews of other OW lounges in T2.
CX lounge is nothing special indeed, main JL lounge is pretty decent.

Can't comment on breakfast, but do note that the second JL lounge by the 82-99 gates does not have shower facilities, in case this matters to you.
gpia is offline  
Old May 5, 2016, 1:07 am
  #740  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Originally Posted by gpia
CX lounge is nothing special indeed, main JL lounge is pretty decent.
Understatement of the century.

I can't comment on the JL J lounge, but compared to the JL F lounge (which isn't a huge "wow" factor itself but is quite functional and has all the necessary amenities), the CX lounge at NRT is really not good at all. It is like the old style generic CX lounges, really outdated for 5+ years already. Especially as all these new slick lounges come online.
QRC3288 is offline  
Old May 11, 2016, 2:21 am
  #741  
 
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,851
Gotta say, was on Qantas QF74 SFO-SYD on the weekend, snared access to the CX lounge and it would seem to be the best of the OneWorld lounges at SFO... but IMHO the airport really needs a single 'OneWorld Lounge' shared by all carriers.

CX lounge cites capacity limitations for late-night flights even after last Nov's expansion; JAL shoebox lounge open from 10.30pm; BA lounge getting its own refurb; this is where a single and good alliance lounge would make much sense.
djsflynn is offline  
Old May 11, 2016, 2:22 am
  #742  
 
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,851
Originally Posted by QRC3288
Understatement of the century.

I can't comment on the JL J lounge, but compared to the JL F lounge (which isn't a huge "wow" factor itself but is quite functional and has all the necessary amenities), the CX lounge at NRT is really not good at all. It is like the old style generic CX lounges, really outdated for 5+ years already. Especially as all these new slick lounges come online.
Also, JL lounge has a beer-pouring machine. Win!
djsflynn is offline  
Old May 11, 2016, 1:35 pm
  #743  
 
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Originally Posted by djsflynn
Also, JL lounge has a beer-pouring machine. Win!
All the lounges have the same beer pouring machine.
alphaod is offline  
Old May 13, 2016, 7:56 pm
  #744  
 
Join Date: Dec 2010
Programs: BA Gold
Posts: 178
I'm flying F and have one world emerald status. Can I guest +1 person as an F guest and another person with my emerald status (in HKG F lounges and possibly HND F lounge)? Flying with the parents who will be in EY (don't worry, I plan to switch seats with them once on board).

Would be nice to spend time with them in any lounge at HKG.
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Old May 13, 2016, 8:43 pm
  #745  
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Originally Posted by heartface
I'm flying F and have one world emerald status. Can I guest +1 person as an F guest and another person with my emerald status (in HKG F lounges and possibly HND F lounge)? Flying with the parents who will be in EY (don't worry, I plan to switch seats with them once on board).

Would be nice to spend time with them in any lounge at HKG.
Unfortunately not. You enter the lounge 'once' and will use up the guesting right at that time.
LHR/MEL/Europe FF is offline  
Old May 14, 2016, 3:29 am
  #746  
 
Join Date: Dec 2010
Programs: BA Gold
Posts: 178
Originally Posted by LHR/MEL/Europe FF
Unfortunately not. You enter the lounge 'once' and will use up the guesting right at that time.
Figured that might be the case. I'll wait outside for them. Thanks for the reply
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Old May 14, 2016, 4:14 am
  #747  
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by heartface
Figured that might be the case. I'll wait outside for them. Thanks for the reply
Just to clarify, you can leave and re-enter the lounge as often as you like, but your initial entry is a one off - and it's either class of service or FF status. You can't enter once via each method and stack guest rights.
LHR/MEL/Europe FF is offline  
Old May 14, 2016, 7:01 pm
  #748  
 
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Originally Posted by heartface
Figured that might be the case. I'll wait outside for them. Thanks for the reply
You could just ask someone else if they can guest in one of your parents...
alphaod is offline  
Old May 15, 2016, 10:50 pm
  #749  
 
Join Date: Jan 2015
Programs: QR Platinum
Posts: 470
I am OW Emerald flying in y with cathy. Which lounge in Hong Kong i shoud prefer for a long stop of 12 hours. I know there is the wing and pier but which one shoud be preffered?
Crisu69 is offline  
Old May 16, 2016, 12:37 am
  #750  
 
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I'd head into to town, get a proper meal, see some sights or hike somewhere, then had back to the airport. Any of the lounges are good, but I prefer Wing or Pier since they have F lounges. I would choose the one closest to your departing gate. In case you have not been to HKG, there is a train from Wing side to Pier side, but you need to walk back.
alphaod is offline  


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