Need advise for upperdeck 74A
#16


Join Date: Jun 2002
Location: SEATTLE, WA USA
Programs: UAL, AA, AS, CX
Posts: 1,980
Here's my experience - I was in 84A on the LHR-HKG day flight - hated it!
So seeing how the upper deck was not full I moved myself to 92A. I knew in advance that seatguru had it in yellow but after riding the upper deck on the queen of the skies - I'd chose the very back row. I thought 88 A/K stuck out for privacy sake and not to mention I thought every other seat had poor privacy now with the new J (I'm not a fan).
My preference now would be 92K followed by 92A and BTW there was no galley or lavatory noise - noise cancelling headsets work wonders. Enjoy CX
My preference now would be 92K followed by 92A and BTW there was no galley or lavatory noise - noise cancelling headsets work wonders. Enjoy CX
#17


Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,239
cxcabincrew, thank you much. The information about the rover is very helpful. One thing I have a slight issue with is CX's computation of the "ratio": before it was 12/3, so 4 pax/FA. Now it is 9/2, so 4.5/FA, roughly the same. However, here is the main difference I think:
1.) Before, I noticed it was common for one FA to prepare meals in the galley. Two could serve pax. These were all dedicated F FAs. So for "service ready" FAs pax had 12/2, aka six pax to one FA.
2.) Now, even though the technical ratio is the same, if one FA stays back to prepare something you only have one pax who can service pax, which ends up actually being nine pax to one FA.
I understand the rover idea, and it definitely is helpful, but from my perspective sometimes it feels chaotic, and I'm never quite sure who I ask if I need something during peak times (for instance, when I wake up and breakfast is being served to other pax, and FAs are full). From my perspective, having flown 747s in both the old and new configurations with completely full F classes there is a noticeable decline in service. This is absolutely not a knock on the FAs - usually extremely good in F - but rather that sometimes they are just all busy and I have to wait. I have had multiple flights SFO-HKG in F where breakfast service has lasted over an hour, because FAs are so overwhelmed. I have had to clear my dishes a number of times as well.
Either way, your posts here are very much appreciated.
1.) Before, I noticed it was common for one FA to prepare meals in the galley. Two could serve pax. These were all dedicated F FAs. So for "service ready" FAs pax had 12/2, aka six pax to one FA.
2.) Now, even though the technical ratio is the same, if one FA stays back to prepare something you only have one pax who can service pax, which ends up actually being nine pax to one FA.
I understand the rover idea, and it definitely is helpful, but from my perspective sometimes it feels chaotic, and I'm never quite sure who I ask if I need something during peak times (for instance, when I wake up and breakfast is being served to other pax, and FAs are full). From my perspective, having flown 747s in both the old and new configurations with completely full F classes there is a noticeable decline in service. This is absolutely not a knock on the FAs - usually extremely good in F - but rather that sometimes they are just all busy and I have to wait. I have had multiple flights SFO-HKG in F where breakfast service has lasted over an hour, because FAs are so overwhelmed. I have had to clear my dishes a number of times as well.
Either way, your posts here are very much appreciated.
#18
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
#20


Join Date: Sep 2004
Location: HK
Posts: 669
I do agree that J-class upper deck do need a third flight attendant, especially with full cabins during day-time departures. But, many airlines have only 2 cabin crew on upper deck (like UA) and it is just fine. I think the reason is according to CX "books", there is just a lot of unnecessary things that take up a lot of F/A's time, but have little value to customers. I am the biggest advocate of removing the trolley service and just roll down the galley carts down the aisle: 1) no more walking back and forth just delivery meal trays, 2) special beverage request can be made at the cart, rather than having another F/A go back to the galley and prepare it, 3) the beverage cart and yogurt/cereal cart is just so unnecessary. Just the time setting up the cart, the limited beverage choice on the cart. I just want my breakfast served and taken away fast, and having this trolley system is just time-consuming for customers and crew, therefore making a third cabin crew on the upper deck is necessary.
Last week I was on a flight from LAX (B77W), and the F/A on my side used the trolley style, while the F/A on the other side used the carts, and guess who finished the service faster. Yes, the F/A on the other side finished the service faster!
Last week I was on a flight from LAX (B77W), and the F/A on my side used the trolley style, while the F/A on the other side used the carts, and guess who finished the service faster. Yes, the F/A on the other side finished the service faster!

