cxcabincrew, thank you much. The information about the rover is very helpful. One thing I have a slight issue with is CX's computation of the "ratio": before it was 12/3, so 4 pax/FA. Now it is 9/2, so 4.5/FA, roughly the same. However, here is the main difference I think:


1.) Before, I noticed it was common for one FA to prepare meals in the galley. Two could serve pax. These were all dedicated F FAs. So for "service ready" FAs pax had 12/2, aka six pax to one FA.
2.) Now, even though the technical ratio is the same, if one FA stays back to prepare something you only have one pax who can service pax, which ends up actually being nine pax to one FA.

I understand the rover idea, and it definitely is helpful, but from my perspective sometimes it feels chaotic, and I'm never quite sure who I ask if I need something during peak times (for instance, when I wake up and breakfast is being served to other pax, and FAs are full). From my perspective, having flown 747s in both the old and new configurations with completely full F classes there is a noticeable decline in service. This is absolutely not a knock on the FAs - usually extremely good in F - but rather that sometimes they are just all busy and I have to wait. I have had multiple flights SFO-HKG in F where breakfast service has lasted over an hour, because FAs are so overwhelmed. I have had to clear my dishes a number of times as well.

Either way, your posts here are very much appreciated.