Internet access on CX?
Oct 28, 2004 | 7:39 pm
#1
Original Poster
Join Date: Jan 2003
Location: Scarsdale, NY USA; LT PLT AA; AA 3 mm (4 mm will never happen); Hilton Diamond, Marriott Silver, AA is clueless why I fly
Posts: 754
Internet access on CX?
This will be my first time flying CX. Do they offer Internet access on their 747-400 in business class? (LAX-HKG)
Oct 28, 2004 | 9:43 pm
#2
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Not really, no. They have an onboard cache of some webpages but that's a waste of space. They also have some sort of store & forward email system which requires you to open a new email account. Details here: http://www.cathaypacific.com/intl/in...on/0,,,00.html
This is probably the weakest part of CX's onboard service in the premium cabins - as far as I know they haven't yet announced any plans to get ahead of other airlines that are now trialling true internet access.
Having said that, they do have audio/video on demand with about 25-30 movies, 20-ish short features, 100 CDs of audio, plus the usual "channel" type stuff. Details here: http://www.cathaypacific.com/intl/in...nt/0,,,00.html
So you might not miss the 'net access.
This is probably the weakest part of CX's onboard service in the premium cabins - as far as I know they haven't yet announced any plans to get ahead of other airlines that are now trialling true internet access.
Having said that, they do have audio/video on demand with about 25-30 movies, 20-ish short features, 100 CDs of audio, plus the usual "channel" type stuff. Details here: http://www.cathaypacific.com/intl/in...nt/0,,,00.html
So you might not miss the 'net access.
Oct 29, 2004 | 4:54 pm
#3
Join Date: Nov 2001
Location: New York, USA,
Programs: Amex Centurion. Amanjunkie. AA & DL Platinum
Posts: 432
I just today from CX 830 HKG-JFK in J class. Both ways, I was not able to gain access to their inflight email system called Netvigator. I downloaded the software and registered online prior to the flight. I received a user name and password. When I got onboard, I asked the FA for ths USB cable. I plugged it into the computer and my windows software did not recognize the hardware onboard. I had a feeling it wasn't going to work even before I left. I was stuck making an expensive phone call somewhere near the North Pole. 
Oct 29, 2004 | 7:01 pm
#4
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
I had the same problem ages ago, and spent hours trying to get it to work (new drivers, all that sort of thing...) and it doesn't. I notice that CX doesn't seem to mention the laughable "web cache" any more - maybe that has gone. Hopefully soon they will see the light and realise that what is needed is an ethernet connection with DHCP and no messing around required.
Oct 31, 2004 | 2:09 am
#5
Original Poster
Join Date: Jan 2003
Location: Scarsdale, NY USA; LT PLT AA; AA 3 mm (4 mm will never happen); Hilton Diamond, Marriott Silver, AA is clueless why I fly
Posts: 754
Originally Posted by christep
I had the same problem ages ago, and spent hours trying to get it to work (new drivers, all that sort of thing...) and it doesn't.
Plugged in the USB cable and the software said modem not found. Tried a few ports. The e-mail 'feature' on CX is USELESS.