Bookable Upgrades
Jul 4, 2024 | 7:34 am
#1
Original Poster
Join Date: Jun 2023
Posts: 38
Bookable Upgrades
Curious if everyone else's experience with this benefit as bad as mine?
Booked a revenue ticket with eligible fare class for a companion and tried to use the bookable upgrade on the website but it didnt recongise that a companion had booked a ticket.
So instead I called the call center, which turned out to be the MNL one, and the lady was clueless and said she would help pass on the request to the team responsible for processing redemptions/upgrades.
Booked a revenue ticket with eligible fare class for a companion and tried to use the bookable upgrade on the website but it didnt recongise that a companion had booked a ticket.
So instead I called the call center, which turned out to be the MNL one, and the lady was clueless and said she would help pass on the request to the team responsible for processing redemptions/upgrades.
Jul 4, 2024 | 7:58 am
#2
Join Date: Feb 2010
Location: MNL
Programs: CX DM, SQ KFG, Marriott TT, AccorG
Posts: 191
The companion has to be on the same booking (same Record locator) as the member. Also got burned by this in 2023. Lesson learned!
PS: There is another thread on this already -- more info there.
PS: There is another thread on this already -- more info there.