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-   -   Bookable Upgrades (https://www.flyertalk.com/forum/cathay-pacific-cathay/2165796-bookable-upgrades.html)

lamach22888 Jul 4, 2024 7:34 am
Bookable Upgrades
 
Curious if everyone else's experience with this benefit as bad as mine?
Booked a revenue ticket with eligible fare class for a companion and tried to use the bookable upgrade on the website but it didnt recongise that a companion had booked a ticket.
So instead I called the call center, which turned out to be the MNL one, and the lady was clueless and said she would help pass on the request to the team responsible for processing redemptions/upgrades.

Felix Felicis Jul 4, 2024 7:58 am
The companion has to be on the same booking (same Record locator) as the member. Also got burned by this in 2023. Lesson learned!
PS: There is another thread on this already -- more info there.




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