Change of plane
Jun 1, 2024 | 7:46 pm
#1
Original Poster
Join Date: Mar 2011
Posts: 1,186
Change of plane
I redeemed F on Jal sfo-hnd but they changed planes and bumped me to J. They rebooked me on J but at new pt cost and taxes. They refunded pt difference based on new higher redemption and asked me to pay additional taxes. They claim it’s a new booking based on current rates. I think bs that Jal changed planes, bumped me to lower cabin and asked me to pay more pts and taxes. Is this your experience too? I think the right thing to do is honor redemption rate and taxes based on the time i booked, but new rates. Any thoughts?
Jun 1, 2024 | 8:36 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 35,046
I redeemed F on Jal sfo-hnd but they changed planes and bumped me to J. They rebooked me on J but at new pt cost and taxes. They refunded pt difference based on new higher redemption and asked me to pay additional taxes. They claim it’s a new booking based on current rates. I think bs that Jal changed planes, bumped me to lower cabin and asked me to pay more pts and taxes. Is this your experience too? I think the right thing to do is honor redemption rate and taxes based on the time i booked, but new rates. Any thoughts?
Jun 2, 2024 | 8:11 pm
#3
Original Poster
Join Date: Mar 2011
Posts: 1,186
Got it. I’d imagine that Cathay would be responsible for fixing this since I booked my tickets using their rewards program. I’ll file the complaint when i come back from my trip. The issue here is Cathay rebooked me at the higher fare and charged me higher taxes. It’s a but complicated because it’s not cathay’s fault but I think they should still honor the redemption rate at the time I made the initial booking.
Jun 3, 2024 | 10:21 am
#5
Original Poster
Join Date: Mar 2011
Posts: 1,186
But i redeemed through Cathay and Cathay coordinated payments with JAL, don’t they need to coordinate with JAL for the rebooking? I’m not sure Jal could even help with this issue since redemption and communication went through CX. I can try to contact JAL later but they may tell me to contact CX again.
Jun 5, 2024 | 7:35 am
#6
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,073
IMO, you should deal with CX. It is CX who will refund your miles, not JL.
There is no issue about refunding the difference between F and J.
The issue is whether CX should use historical prices or current prices. A similar issue would arise if it were a revenue ticket on CX metal.
You have to argue with CX that they should use historical prices.
Of course, CX needs to reissue the ticket and the higher rates for miles and surcharge will automatically apply. Hence, it is a goodwill gesture from CX , unless the case is mentioned somewhere in their T&Cs.
There is no issue about refunding the difference between F and J.
The issue is whether CX should use historical prices or current prices. A similar issue would arise if it were a revenue ticket on CX metal.
You have to argue with CX that they should use historical prices.
Of course, CX needs to reissue the ticket and the higher rates for miles and surcharge will automatically apply. Hence, it is a goodwill gesture from CX , unless the case is mentioned somewhere in their T&Cs.