CX website enforces queue system given high traffic

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Feb 28, 2023 | 7:40 pm

infinitium

Original Poster

Join Date: Mar 2015

Posts: 359

CX website enforces queue system given high traffic

Everyone must be flocking to CX today to get into the ticket lottery... just tried to book ticks for a separate non-lottery trip and was greeted by this:

Feb 28, 2023 | 7:45 pm

infinitium

Original Poster

Join Date: Mar 2015

Posts: 359

Update: after my 10 mins was up, the page attempted to auto reload.... very... slowly.... then timed out.
Hitting refresh put me back of the line in the queue, with the timer now starting at 15 minutes.
What a joke.

Feb 28, 2023 | 9:28 pm

Moscowflyer

Join Date: Jun 2005

Location: Hong Kong

Programs: CX Diamond, BA Gold for Life, *A Silver, Accor Diamond

Posts: 368

I'm afraid Cathay is becoming a bit of a joke when it comes to contacting them. Good in the air but you have to jump through hoops to get there. Queueing for the website, very long time to answer - if they answer - when you call them, don't reply to emails at all from what I can see, trying to charge me for correcting errors on a redemption group, reducing tier points on most flights but leaving the headline 1,200 and 1,600 thresholds unchanged. Definitely a deterioration in their service which used to be very good.

feh and fairhsa like this.

Feb 28, 2023 | 9:40 pm

infinitium

Original Poster

Join Date: Mar 2015

Posts: 359

I gave up on my 3rd attempt to get into the site. Will give it another shot later this week when the freebie-seeking circus crowd has died down.

Feb 28, 2023 | 10:07 pm

royng

Join Date: Jul 2013

Location: HKG SZX

Programs: CX MPC GO, IHG, OZ, NH (no longer UA MP*G thanks to SMJ)(no longer A3 *G due to COVID))

Posts: 746

Now is Hong Kong time 1pm and the CX website wait time is 1 hour.

Mar 1, 2023 | 12:21 am

pochi

Join Date: Apr 2018

Location: HKG,SIN,CAN

Programs: CX MPC DM, HU FWC Gold

Posts: 378

The reason is a free ticket giveaway from HK Gov. Today is the day to get a free ticket from BKK to HKG. (Starting from 1PM HK Time)
All HKG airlines (CX,HX,UO) had this issue.

Mar 1, 2023 | 1:53 am

tfung

Join Date: Dec 2000

Location: HKG

Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium

Posts: 3,415

Was just checking in online this afternoon, and got to the queuing system around 12:30pm... Decided to try later, and there was no queue anymore at around 4pm.

Mar 1, 2023 | 2:33 am

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold/OW emerald, QR

Posts: 17,049

This has happened to me a few times in the past few months.

Mar 1, 2023 | 2:58 am

Singapore_Air

Join Date: Sep 2001

Location: Singapore

Posts: 2,749

So did anyone on this forum in Thailand get a free ticket ? We get our chance (in Singapore) tomorrow.

Mar 1, 2023 | 8:44 am

#10

Maymay

Join Date: Mar 2023

Programs: JAL Diamond, oneworld emerald

Posts: 4

Quote:

Originally Posted by Singapore_Air

So did anyone on this forum in Thailand get a free ticket ? We get our chance (in Singapore) tomorrow.

Yeah I got it. The queue for the ticket was really long.

Singapore_Air likes this.

Mar 1, 2023 | 9:21 pm

#11

Singapore_Air

Join Date: Sep 2001

Location: Singapore

Posts: 2,749

I was on the page before 12PM and then got kicked out as I refreshed it.

Your queue number: 63034
Number of users in queue ahead of you:58803
Expected arrival time on the website:more than an hour
Your estimated wait time is:more than an hour

Now the waiting time is more than one hour and a message has just popped up saying:

Message last updated: 12:17

There are currently a lot of people in line for registration. The number of people in queue is already over the 12,500 registration quota in Singapore and it’s very likely that the quota will be full soon.