I'm afraid Cathay is becoming a bit of a joke when it comes to contacting them. Good in the air but you have to jump through hoops to get there. Queueing for the website, very long time to answer - if they answer - when you call them, don't reply to emails at all from what I can see, trying to charge me for correcting errors on a redemption group, reducing tier points on most flights but leaving the headline 1,200 and 1,600 thresholds unchanged. Definitely a deterioration in their service which used to be very good.