CX website enforces queue system given high traffic
 

Everyone must be flocking to CX today to get into the ticket lottery... just tried to book ticks for a separate non-lottery trip and was greeted by this:

https://cimg5.ibsrv.net/gimg/www.fly...bb12795bc7.jpg

Update: after my 10 mins was up, the page attempted to auto reload.... very... slowly.... then timed out.
Hitting refresh put me back of the line in the queue, with the timer now starting at 15 minutes.
What a joke.

I'm afraid Cathay is becoming a bit of a joke when it comes to contacting them. Good in the air but you have to jump through hoops to get there. Queueing for the website, very long time to answer - if they answer - when you call them, don't reply to emails at all from what I can see, trying to charge me for correcting errors on a redemption group, reducing tier points on most flights but leaving the headline 1,200 and 1,600 thresholds unchanged. Definitely a deterioration in their service which used to be very good.

I gave up on my 3rd attempt to get into the site. Will give it another shot later this week when the freebie-seeking circus crowd has died down.

Now is Hong Kong time 1pm and the CX website wait time is 1 hour.

The reason is a free ticket giveaway from HK Gov. Today is the day to get a free ticket from BKK to HKG. (Starting from 1PM HK Time)
All HKG airlines (CX,HX,UO) had this issue.

Was just checking in online this afternoon, and got to the queuing system around 12:30pm... Decided to try later, and there was no queue anymore at around 4pm.

This has happened to me a few times in the past few months.

So did anyone on this forum in Thailand get a free ticket ? We get our chance (in Singapore) tomorrow.

Yeah I got it. The queue for the ticket was really long.

I was on the page before 12PM and then got kicked out as I refreshed it.Now the waiting time is more than one hour and a message has just popped up saying:

Message last updated: 12:17

Oh wow that's so fast. I think that that's even more people than for Thailand

I was thinking of going for the Philippine one tomorrow. Won't bother - thanks for the insight and prevention of wasting my time!

Rather fickle -fairhsa.... but of course you don't use a phone which must become difficult ?

I can't even sign in into my account. It says "error loading chunks!" I don't think it's loading the chunks, seems to be more blowing them.