[Master Thread] CX Same-Day Flight Change
#76



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,224
Actually, I asked at CX's check-in counters PVG last week. The station manager on duty told me that, as long as my ticket is "Economy Flex", they can allow me (**as a DM member**) to board any HKG-PVG on the same day. Of course, I cannot show up later than my original flight in the first place.
#77


Join Date: Aug 2008
Programs: HHonors Gold, Marriott Lifetime Gold, IHG Gold, OZ*G, AA Gold, AS MVP
Posts: 1,944
On the topic of PVG, a scenario I don't think anyone has mentioned here just sprang to mind for me- is this policy limited to PVG specifically? Say, could someone ticketed for CX369 departing PVG at 5:30pm try for CX349 leaving SHA at 1:35pm instead? (these two being chosen such that if it were not to succeed, it would still be possible to make it to the other end of the city in time for the originally ticketed flight)
Last edited by jamar; Dec 23, 2024 at 4:31 am
#78


Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
On the topic of PVG, a scenario I don't think anyone has mentioned here just sprang to mind for me- is this policy limited to PVG specifically? Say, could someone ticketed for CX369 departing PVG at 5:30pm try for CX349 leaving SHA at 1:35pm instead? (these two being chosen such that if it were not to succeed, it would still be possible to make it to the other end of the city in time for the originally ticketed flight)
#79




Join Date: Feb 2019
Posts: 69
A week ago in Manila I got to airport too early and was proactively offered an earlier flight that I could take. They said my original flight had a high chance of getting delayed, so they were offering the earlier flight to whoever shows up early enough to take it.
#80


Join Date: May 2019
Location: PVG
Programs: CX DM / JL JGCGreen
Posts: 102
Just arrived at HKG at around 2pm and trying to ask for moving me to CX380 from CX364. Was told the flight was full and suggested me a little earlier. I think it is because the check in cutoff time?
I also ask the lounge staff at PVG several times. They are sticking with:
1. Flex ticket
2. Check in cut off time
3. At check in counter not lounge.
I dont see 1 is a must but they make decisions at last.
I also ask the lounge staff at PVG several times. They are sticking with:
1. Flex ticket
2. Check in cut off time
3. At check in counter not lounge.
I dont see 1 is a must but they make decisions at last.
#81



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,224
#82


Join Date: Aug 2008
Programs: HHonors Gold, Marriott Lifetime Gold, IHG Gold, OZ*G, AA Gold, AS MVP
Posts: 1,944
#83


Join Date: Jun 2017
Location: Hong Kong
Programs: BA Silver
Posts: 288
I just did a flight change today at PVG checkin counter. I arrived 6 hours before my original departure time. The request was successful as expected given that Im travelling on Flex ticket. The whole process was efficient and took less than 5 minutes. The sec number was quite large, likely because an earlier flight is delayed for 12 hours, but the flight Im on is a 77P so I dont think its 100% full.
#84




Join Date: Nov 2016
Posts: 19
I fly in and out of PVG weekly, and I'm in MNL at least once a month also. I'm OW Emerald, but I'm usually flying on an economy basic ticket.
I don't think I've ever had an occasion on which CX check in desk at MNL has refused to move me to an earlier flight. No fuss whatsoever. I think they like to let passengers 'fly forward' as much as possible on account of the general .... -how that is NAIA.
On my weekly PVG commute, the check-in desk is generally happy to let me move onto an earlier flight, however the lounge agents have never been able to do so, advising that I would need to go back through immigration to the front desk. This might be a regulatory thing. I usually just commiserate in the (nice, by China standards) CX lounge and wait to get on my ticketed flight.
I don't think I've ever had an occasion on which CX check in desk at MNL has refused to move me to an earlier flight. No fuss whatsoever. I think they like to let passengers 'fly forward' as much as possible on account of the general .... -how that is NAIA.
On my weekly PVG commute, the check-in desk is generally happy to let me move onto an earlier flight, however the lounge agents have never been able to do so, advising that I would need to go back through immigration to the front desk. This might be a regulatory thing. I usually just commiserate in the (nice, by China standards) CX lounge and wait to get on my ticketed flight.
#85


Join Date: Aug 2020
Posts: 722
I just did a flight change today at PVG checkin counter. I arrived 6 hours before my original departure time. The request was successful as expected given that Im travelling on Flex ticket. The whole process was efficient and took less than 5 minutes. The sec number was quite large, likely because an earlier flight is delayed for 12 hours, but the flight Im on is a 77P so I dont think its 100% full.
#86




Join Date: Nov 2024
Location: HKG
Programs: BAEC, Cathay, Miles & More
Posts: 14
Reward Flights
Has anyone had any luck changing a reward J flight on the same day?
Flying out of LHR and hoping to change for an earlier flight if my connecting flight arrives on time (separate booking).
Looks like my CX256 is fully booked and CX250 has quite a few seats left.
Flying out of LHR and hoping to change for an earlier flight if my connecting flight arrives on time (separate booking).
Looks like my CX256 is fully booked and CX250 has quite a few seats left.
#87


Join Date: Jun 2017
Location: Hong Kong
Programs: BA Silver
Posts: 288
Im surprised the lounge is very quiet, always thought PVG lounge will be quite busy given it has frequent flights and being elite heavy.
#88




Join Date: Dec 2012
Location: Hong Kong
Programs: CX DM
Posts: 13
I managed to change a J redemption booking at the LHR lounge reception free of charge, from 256 to 250 two weeks ago.
#89


Join Date: Aug 2020
Posts: 722
#90




Join Date: Nov 2024
Location: HKG
Programs: BAEC, Cathay, Miles & More
Posts: 14

