From this , CX flight attendants will implement work to rule very soon.

there are a lot of complains on the roster n salary issue

some CX crews are being rostered on Same day turnaround trips for the entire month, thus no outstation allowance, thus some crews only survive based on basic of HKD9100 salary.

and CX cut the oversea crew layover time to save cost.

one ridiculous scheduling is that 1 CX crew fly turnaround trip to India and continue fly to Japan the same night, without much rest.




https://hk.on.cc/hk/bkn/cnt/news/202...00822_001.html

https://hk.on.cc/fea/cx/content.html...822_001&newTab

I recently flew 4x short haul flights with CX last week and 90% of the crew seems tired /stressed/ uninterested especially those working in Y with the exception of the IFMs. There seem to be a lot of crew deadheading on these short flights though - is that of the norm?

That example above where the crew worked a return flight to India and a night flight to Japan may have explained the disinterested / chaotic service on my HKG-KIX flight last week where literally the whole crew looked exhausted and severely disorganised with the Y service (I can tell they were tired and just wanted to get off).

I also thought it was strange at first when the crew disembarked in KIX instead of working on the return flight as HKG-KIX is fairly short 3.5 hours but given the above crew rostering this makes sense then

I took CX 479 from Taipei to Hong Kong on 26 Dec. Very sub-par service levels, and definitely not the usual "norm" with Cathay. Upon boarding, the usual at-the-door greeting was almost non-existent. I boarded via Door 1, and only one flight attendant there with no smiles to "check" the boarding pass; all the while, she was talking with her colleagues in the galley, while occasionally looking at the passengers' boarding passes.

The ISM Eileen was not friendly at all. No smiles on her face. She did greet some passengers after the flight took off, but not sure what the protocol is now regarding greetings. In my past experience, ISMs usually approach at least the Diamond MPC members on each flight with a personal greeting. However, the ISM this time greeted some passengers by checking off a list on her iPad. I am Diamond, but did not get this greeting (I would not have cared anyway); I was more interested how passengers are being "ranked" now to get this ISM greeting or not.

Upon disembarking the plane, there were no "good byes" or friendly send-offs. Again, only ONE flight attendant at the door, and she stood there stoically.

Not sure if this experience is related to work to rule or not, but if not, then this service decline sets a dangerous precedent going forward for an airline which claims/claimed it has great service.

Sorry to hear that....I had HKG-SIN-HKG in early Oct and it was fine, like pre-COVID. I was in Y.

But still, I imagine CX will not return to pre-COVID cabin crew staffing. Once they got away with reducing crew in cabin they probably would not reinstate that.

Just so I am understand this correctly. It is not really so much a strike, but instead they are just holding the company to the letter of the contract? I am assuming things got relaxed due to covid and they are now asking for things to get back to normal? I mean, I agree. I hope that doesn't bite me on my trip on CX later this week though. With regards to service, flew AMS-HKG-BKK and the crews were friendly and did a great job. Not over the top great but definitely better than average.

Doing the bare minimum - it is a common method in the aviation industry.

https://en.wikipedia.org/wiki/Work-to-rule

Having 100% of a rather small group present agreeing to some union suggestion for action at a future date, is a far cry from the result of a vote organized by the union.
Given the poor state of HK economy, and of CX finances, I doubt that there is much enthusiasm for strikes among FAs.

there is enthusiasm to strike

that is hardly surprising...

i have seen my fair share of ridiculous rosters....their earlier talk about improving the airline schedule is due to this type of roster, i believe.
Dragonair's (R.I.P) roster were much better! even the ex-KA crew are complaining.

Everyone working in HK at the level of FAs are greatly suffering in their job. They don't have the luxury to strike, just trying to get a paid job whatever the work conditions.
But airlines are a different story.

duplicate

It also means effectively causing delays by following contract to the letter. For instance, if the contract states that they cannot depart until non-working components in the cabin are fixed, rather than letting some small non-essential things wait until later, they will log everything (a faulty handle on the hot water urn, a lavatory door that won't shut easily, etc.) and will not be able to depart until every little thing is taken care of.

On my flights from BKK-HKG-AMS on the 29th, there was absolutely no evidence any of this has started yet. Great crews and what I had always expected from CX. The ground experience at HKG is just flat out sad though.