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Old Oct 7, 2022 | 4:11 am
  #1  
emblenworldtour
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Join Date: Apr 2022
Posts: 11
Call Centre Waiting Time
Woke to an email telling me my flight has been cancelled & rebooked on a flight (that doesn't appear on their website) 28 hrs later........
Only option given is to call and have now been on hold for 2 1/2 hrs.
Just a warning, I know nobody here can solve it.
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Old Oct 7, 2022 | 4:36 am
  #2  
Ozchinois
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Join Date: Jan 2007
Location: Sydney
Programs: SQ(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Gold
Posts: 587
Originally Posted by emblenworldtour
Woke to an email telling me my flight has been cancelled & rebooked on a flight (that doesn't appear on their website) 28 hrs later........
Only option given is to call and have now been on hold for 2 1/2 hrs.
Just a warning, I know nobody here can solve it.
Wait times are also dependent on tier status.
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Old Oct 7, 2022 | 4:46 am
  #3  
emblenworldtour
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Join Date: Apr 2022
Posts: 11
And I've just been cut off at 3 hours.
3 hours wasted and no resolution.
Anyone any other ideas on how to contact them?
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Old Oct 7, 2022 | 4:48 am
  #4  
cxfrequentflyer
 
Join Date: Dec 2020
Location: SYD
Programs: CX MPO, QF SL, Hilton Gold
Posts: 8
Originally Posted by emblenworldtour
And I've just been cut off at 3 hours.
3 hours wasted and no resolution.
Anyone any other ideas on how to contact them?
You can message them on Whatsapp, +852 2747 2747, but it takes even longer to get an agent (4hrs when I did).
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Old Oct 7, 2022 | 4:49 am
  #5  
cxfrequentflyer
 
Join Date: Dec 2020
Location: SYD
Programs: CX MPO, QF SL, Hilton Gold
Posts: 8
I waited 3hrs to ticket a mixed cabin itinerary on hold as well, at least I got through. So maybe it could be dependent on luck?
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Old Oct 7, 2022 | 7:55 am
  #6  
ual744777sta
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Join Date: Mar 2002
Location: DAL
Posts: 3,487
Called the HK line. Selected special services and got an agent in about 8 minutes just now.
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Old Oct 8, 2022 | 3:06 am
  #7  
tfung
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Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,418
Made a call yesterday around 4pm... as DM, waited a total of 45 seconds...
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