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-   -   Call Centre Waiting Time (https://www.flyertalk.com/forum/cathay-pacific-cathay/2096755-call-centre-waiting-time.html)

emblenworldtour Oct 7, 2022 4:11 am
Call Centre Waiting Time
 
Woke to an email telling me my flight has been cancelled & rebooked on a flight (that doesn't appear on their website) 28 hrs later........
Only option given is to call and have now been on hold for 2 1/2 hrs.
Just a warning, I know nobody here can solve it.

Ozchinois Oct 7, 2022 4:36 am
Originally Posted by emblenworldtour (Post 34661606)
Woke to an email telling me my flight has been cancelled & rebooked on a flight (that doesn't appear on their website) 28 hrs later........
Only option given is to call and have now been on hold for 2 1/2 hrs.
Just a warning, I know nobody here can solve it.
Wait times are also dependent on tier status.

emblenworldtour Oct 7, 2022 4:46 am
And I've just been cut off at 3 hours.
3 hours wasted and no resolution.
Anyone any other ideas on how to contact them?

cxfrequentflyer Oct 7, 2022 4:48 am
Originally Posted by emblenworldtour (Post 34661648)
And I've just been cut off at 3 hours.
3 hours wasted and no resolution.
Anyone any other ideas on how to contact them?
You can message them on Whatsapp, +852 2747 2747, but it takes even longer to get an agent (4hrs when I did).

cxfrequentflyer Oct 7, 2022 4:49 am
I waited 3hrs to ticket a mixed cabin itinerary on hold as well, at least I got through. So maybe it could be dependent on luck?

ual744777sta Oct 7, 2022 7:55 am
Called the HK line. Selected special services and got an agent in about 8 minutes just now.

tfung Oct 8, 2022 3:06 am
Made a call yesterday around 4pm... as DM, waited a total of 45 seconds...


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