Just had email to cancel my June flights, so it looks like they are now working on June and beyond. They do mention credit or free rebooking, see text below.

Good luck anyone trying to get cash refunds.

Just trying to talk to relatives who work at CX on whether it is likely cash refunds will be given. I doubt it but for me credit or rebook next year is OK for me.

Due to the novel coronavirus (COVID-19) outbreak and subsequent changes to our network, your flight will be cancelled.

We�re sorry for this unexpected change. We offer many ways to alter your booking.

Our rebooking and rerouting fees are waived for eligible itineraries. If you booked through Cathay Pacific (on our website, mobile app or through our call centre), you can make changes to your itinerary through Manage Booking. If you purchased your ticket through a travel agent or third-party website, please contact them directly.

You can also swap your ticket for Cathay Credits � which can be used at a later date � for no additional fees. View our Cathay Credits page for more information. If you booked directly with us, please fill in our online form to apply for Cathay Credits. If you purchased your ticket through a travel agent or third-party website, please contact them directly to arrange your Cathay Credits.

You can claim a refund for those parts of your journey that have not yet been taken. If you booked directly with us, you can request the refund through Manage Booking on cathaypacific.com. Otherwise, please contact your travel agent.

If you have any associated expenses resulting from this cancellation and you intend to make a travel insurance claim, please use this email in support of your claim.

On behalf of Cathay Pacific, our sincere apologies for this late notice change to your travel plans.

CX just reaffirmed to travel agents today (27APR) that tickets involving cancelled flight(s) are eligible for a cash refund. Also, please use the "quote" function for words you copied from the CX email, assuming that is the case.

I have already confirmed with CX a cash refund will be returned in the event of flight cancellation.

This is stated in your email:

“You can claim a refund for those parts of your journey that have not yet been taken.”

You can get a refund.

hm.. I have a trip back home (KUL to HKG, HKG to YVR) June 26th but still haven't received an email it's been canceled.

I guess I'll wait for the upcoming email.

Not up to date with KUL but HKG YVR looks like every fourth day for sale until end of May.

Refund policy updated to 30 June https://www.cathaypacific.com/cx/en_...e/refunds.html

Was 31 May before http://webcache.googleusercontent.co...e/refunds.html

CX must be having fairly major cashflow problems right now. Would it not have made more sense to offer some incentive to take Cathay Credits over a cash refund? e.g. 10% extra value, bonus miles etc. As a CX hostage, like many of us, I would have given this consideration. As it stands, everyone will apply for cash refunds. CX seem to have missed a trick here...

Update: I just called to cancel 2 revenue tickets HKG - JFK booked into Class L. I used 4 bookable DM upgrades to upgrade us into E both ways. These bookable upgrades expired last year. Apparently, they will issue be a cash refund for my revenue fare but will not extend my bookable upgrades? I pushed really hard to get these so its a bit of a punch in the face.

I have a flight from HKG to LAX in 2 weeks on 12th May which still hasn't been cancelled. If I cancel online now will I be eligible for a full cash refund? Apologies if this has already been answered.

CX continues to fly to LAX so the flight might not be cancelled. However, if you booked direct on or before 23 March you will be eligible for a free refund.

Maybe you should have waited to cancel until only after the flight is officially cancelled, which would give you a legit case to get those bookable upgrades extended.

As expected, I also got a "June flight canceled" email, though in MBB it does not show like canceled. Nor does EF show cancellations, only zeroing out.

Given options: Rebooking/Rerouting with fees waived, swap for Cathay Credit or un-used portions refunded.

My decision: For now, let it rest and give it 6 weeks to let the world get more stabilized on the Covid-19 near future situation and work from there.

Why: As long as HKG does not allow transits, every attempt to fly with CX would be a rebooking into something that does not refund (ie booked after March 23).

IF HKG opens up for transit again by the end of May, it could very well be, some more CX flights will fly again, bookings open again and moving the flight maybe a few days solves the issue.

Even now, Flightradar24 shows non-bookable flights EU-HKG, probably freight only flights, but things do move.
I would not be surprised, these flights also take some passengers at dedicated status.

Has anyone called reservation? My flight from JFK to HKG sector is cancelled. Can they add a sector from JFK-LAX on AA/B6/AS to connect me to the LAX flight? Or they will only reroute the entire ticket from LAX.

Why not take a refund?

In fact I think CX has a manageable cash position. If they offer some discounts if passengers get credits instead of cash refund, it means CX really runs into problems. But now they seem they do not need use credit to preserve cash.