Originally Posted by
beach86
CX must be having fairly major cashflow problems right now. Would it not have made more sense to offer some incentive to take Cathay Credits over a cash refund? e.g. 10% extra value, bonus miles etc. As a CX hostage, like many of us, I would have given this consideration. As it stands, everyone will apply for cash refunds. CX seem to have missed a trick here...
Update: I just called to cancel 2 revenue tickets HKG - JFK booked into Class L. I used 4 bookable DM upgrades to upgrade us into E both ways. These bookable upgrades expired last year. Apparently, they will issue be a cash refund for my revenue fare but will not extend my bookable upgrades? I pushed really hard to get these so its a bit of a punch in the face.
In fact I think CX has a manageable cash position. If they offer some discounts if passengers get credits instead of cash refund, it means CX really runs into problems. But now they seem they do not need use credit to preserve cash.