Originally Posted by
beach86
Update: I just called to cancel 2 revenue tickets HKG - JFK booked into Class L. I used 4 bookable DM upgrades to upgrade us into E both ways. These bookable upgrades expired last year. Apparently, they will issue be a cash refund for my revenue fare but will not extend my bookable upgrades? I pushed really hard to get these so its a bit of a punch in the face.
Maybe you should have waited to cancel until only after the flight is officially cancelled, which would give you a legit case to get those bookable upgrades extended.