Merry Christmas everyone. We've all read complaints about this and that about CX. Anyone has stories to share about good experiences with CX? Wouldn't it be nice to give a compliment to a deserving staff when it is due? After all, CX is a great airline and it's the staff, be it on the ground or in the air, that makes the famous CX-perience.

Betty:

I think you'll find the overall tone of the CX forum to be almost exuberant when compared to the tone on other airline forums.

Of course it's more interesting to talk about the few problems that occur than to keep repeating the things we love about CX.

Namely:
Excellent in flight service.
The best lounges in the world at HKG
The best F class
Slow to be installed but soon to be about the best J class
Excellent baggage service

Anyone else care to add?

In terms of "good", I've realized that quality of MPC representatives have improved in the past few months. Is this just what I feel? I find that they've became more patient, more undersatnding, and best of all, most of the agents (about 8 calls in past month) speak proper English and they understand what I'm trying to explain.

I don't mean to be deragatory here, but there was a silent concensus that there were problems with linguistic skills of the MPC agents. But I now feel it has greatly improved. Any thoughts on this?

there were complains about the english skills, even though most of these voices i head are of philipino/indian accents.

well, in terms of the use of communication itself, i think it is more about the training more than just the language; and i don't think it is fair to compare the accents of philippinos/indians with the native speakers in BA/AA/QF. even with AA i got many agents of hispanic accents.
after all, CX is an asian airline and english is just a medium of communication.

the problem with MPO agent is they have very little degree of freedom, they need approval from their supervisors for almost everything. it is because of the culture of the company (or of most asian companies?)

OK, here's a nice thing. I'm just visiting the Pier for the second time, and I'm converted. CX has obviously put a lot of thought (and money) into this facility. It's fantastic for working or relaxing, and I'm spending my afternoon here, even though my flight is leaving from gate 1.

I like the fact that CX is always trying to improve (both facilities and staff), and though I'm aware that there have been some bad feelings between labor and management, one would never know it from the flying experience. In general, i'm still willing to pay a premium to fly CX, as it makes an otherwise stressful life (these 20 hour trips are wearing) a bit less so.

So relax, CX passengers are not unhappy, it's just normal to complain on these boards, as we all expect very good service (and usually get it)......Happy holidays....

The posts above do illustrate a trend that I agree with about CX:

While in-flight and airport facilities and service are excellent if not the best of any airline, dealing with CX on the phone, in ticketing offices, and reportedly with MPC can be very trying. (I'm AA ADV, not MPC so I don't know first hand) CX is very inflexible for changes, standby, vouchers, or seemingly anything out of the regular plan. It recently took me multiple calls and hours to get a ticket booked in J class changed to the same destinations but on different days. It took me much negotiation and ultimately failure to get a meal voucher during a 4 hour delay at NRT during meal time even though flying F. I've spent countless hours at the CX office at the Peninsula hotel doing what to me seemed simple.

I would prefer to do any kind of ticketing with AA while CX gets my flying hands down.