OK, here's a nice thing. I'm just visiting the Pier for the second time, and I'm converted. CX has obviously put a lot of thought (and money) into this facility. It's fantastic for working or relaxing, and I'm spending my afternoon here, even though my flight is leaving from gate 1.

I like the fact that CX is always trying to improve (both facilities and staff), and though I'm aware that there have been some bad feelings between labor and management, one would never know it from the flying experience. In general, i'm still willing to pay a premium to fly CX, as it makes an otherwise stressful life (these 20 hour trips are wearing) a bit less so.

So relax, CX passengers are not unhappy, it's just normal to complain on these boards, as we all expect very good service (and usually get it)......Happy holidays....