In terms of "good", I've realized that quality of MPC representatives have improved in the past few months. Is this just what I feel? I find that they've became more patient, more undersatnding, and best of all, most of the agents (about 8 calls in past month) speak proper English and they understand what I'm trying to explain.

I don't mean to be deragatory here, but there was a silent concensus that there were problems with linguistic skills of the MPC agents. But I now feel it has greatly improved. Any thoughts on this?