Was I wrong to be irritated?
#1
Original Poster
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
Was I wrong to be irritated?
Family and I were flying on F tix from NYC to SGN (we were on mix of revenue tix, Asiamiles award and J cash+ DM upgrade).
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
#2
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Family and I were flying on F tix from NYC to SGN (we were on mix of revenue tix, Asiamiles award and J cash+ DM upgrade).
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
to add: well, it had been shown the only way to milk sth out of CX (from another thread I've said) is to be shameless and give the irrelevant people some sticks
Last edited by kaka; Sep 1, 2017 at 8:00 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Probably wrong to be irritated with the cabin crew since they have no say / no idea about allocating seats. It's the ground crew responsibility.
If anything you should be more pleased as the inflight crew cared enough to report your irritation to the ground crew and tried to get something done.
If anything you should be more pleased as the inflight crew cared enough to report your irritation to the ground crew and tried to get something done.
#5
Join Date: Aug 2017
Location: Oregon
Programs: Nothing spectacular
Posts: 34
Family and I were flying on F tix from NYC to SGN (we were on mix of revenue tix, Asiamiles award and J cash+ DM upgrade).
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
But yes, being irritated was a justified reaction.
#6
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Probably wrong to be irritated with the cabin crew since they have no say / no idea about allocating seats. It's the ground crew responsibility.
If anything you should be more pleased as the inflight crew cared enough to report your irritation to the ground crew and tried to get something done.
If anything you should be more pleased as the inflight crew cared enough to report your irritation to the ground crew and tried to get something done.
otoh, i guess J was "just" full?
oh well, once the F cabin is open then they need to send staff over anyways. true i would hate to have to bust their lies. btw, did you find out if 1A was a non-rev?
#7
Original Poster
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
Longhaul J and F seats on Asian flights is a key factor in what keeps me flying CX regionally so much vs cheaper or more direct options.
#8
Original Poster
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
Aircraft change while we were flying NYC to HKG. I didn't realize a 330 had swapped out for a 777 until i spied the red carpet while walking down the airbridge.
#9
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
So you are an op-up right? So far I still can't see why only putting you but not your family members into F, nor putting others into F as well is irritating...
And as you said, your family members are on different itin... If the ground / airport control see that you are traveling in a group of 4, honestly very likely that even you won't be put into F...
Or am I missing anything?
And as you said, your family members are on different itin... If the ground / airport control see that you are traveling in a group of 4, honestly very likely that even you won't be put into F...
Or am I missing anything?
#10
Join Date: Jan 2015
Location: Tokyo
Programs: SPG LT Plat ANA Plat
Posts: 596
Irritated yes, but after making a fuss to the wrong people, who then managed to get you what you wanted, and then turn that down, well then it sounds like you did get what you wanted, ie a chance to complain, sounds extremely DYKWIA
#12
Original Poster
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
So you are an op-up right? So far I still can't see why only putting you but not your family members into F, nor putting others into F as well is irritating...
And as you said, your family members are on different itin... If the ground / airport control see that you are traveling in a group of 4, honestly very likely that even you won't be put into F...
Or am I missing anything?
And as you said, your family members are on different itin... If the ground / airport control see that you are traveling in a group of 4, honestly very likely that even you won't be put into F...
Or am I missing anything?
No, was not an op-up.
#14
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
When you booked this flight, the HKG-SGN leg was originally going to be operated with a 2-cabin (no F) aircraft, right? So you were booked into J for that leg? Was your ticket also a biz fare class for that leg?
If so, I get why you feel like you should have gotten upgraded once the equipment change occurred. BUT, they didn't owe you an upgrade, they just owed you what you paid for.
Anyway, I apologize if I misunderstand any of the facts.
If so, I get why you feel like you should have gotten upgraded once the equipment change occurred. BUT, they didn't owe you an upgrade, they just owed you what you paid for.
Anyway, I apologize if I misunderstand any of the facts.
#15
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,807
I can't remember where I read it, but I remember that two FAs have to be staffed in F for safety compliance reasons if it is opened for seating.
So is it really SOP to not open cabins when the original booked cabin is not full?
So is it really SOP to not open cabins when the original booked cabin is not full?