Originally Posted by
Jane's Addiction
Family and I were flying on F tix from NYC to SGN (we were on mix of revenue tix, Asiamiles award and J cash+ DM upgrade).
The HKG to SGN leg was on a 77W with F. Every other time in last few years (50+ instances) this route was been served with an F cabin and i was in J, they seated me in F. Their system is smart enough to know i like 2A
They sat the three of us in J on HKG to SGN. I was irked they didn't seat us in F, considering we all had longhaul F tix. The response from the crew - "oh we never set DM members in F on this route unless J is full" 10 seconds before someone sat in 1A, lol, - just irritated me further.
I complained a bit about the 'fake news' response, and the gate agent came back new boarding passes in the F seats, which I declined on the basis that I don't want to beg our way into a higher cabin. My gripe was much less about sitting in 1k / 2k vs 11k and 12k for a short flight, and more about CX getting customer relations wrong (from my POV).
Interested in other views.
There was every reason to be irritated, however not at the cabin crew. They don't make the rules, assign seats etc. They're just there to enforce what they're told to do. You know what they say, don't shoot the messenger.
But yes, being irritated was a justified reaction.