Baggage delay on Cathay
Nov 29, 2016, 3:55 pm
#1
Original Poster
Join Date: Dec 2010
Programs: BA Gold
Posts: 178
Baggage delay on Cathay
Are Cathay reasonably quick at resolving delayed baggage issues? Flew LHR-NRT and a suitcase didn't turn up off 6am arrival from HKG. The rep at the airport seemed to think I'd get the case later the same day but experience on BA suggests this may take a few days.
Nov 29, 2016, 5:00 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is no way to know, either on BA or CX.
If the agent told you that the bag was loaded on a specific LHR-NRT flight arriving later in the day, then it will likely be on that flight. If the agent told you something to keep you calm, then it may or may not arrive.
There are no "usuals" in the baggage delay business.
The real issue is that CX must have good contact information for you in Tokyo so that the bag can be delivered. A hotel, a place of business or someone around to receive it.
If the agent told you that the bag was loaded on a specific LHR-NRT flight arriving later in the day, then it will likely be on that flight. If the agent told you something to keep you calm, then it may or may not arrive.
There are no "usuals" in the baggage delay business.
The real issue is that CX must have good contact information for you in Tokyo so that the bag can be delivered. A hotel, a place of business or someone around to receive it.
Nov 29, 2016, 8:28 pm
#3
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 904
I wouldn't be too worried if I have given the baggage stub to ground staff on discovery of the missing luggage, provided your bags made it to HKG. There are numerous flights a day to NRT.
Nov 29, 2016, 8:32 pm
#4
Join Date: Aug 2012
Posts: 755
Have you been given a tracking number?
If the baggage has already been located, it will likely be loaded on the next flight therefore you will get it soon.
If the whereabouts of the baggage is unknown, you will be expecting a few days.
A more critical issue is whether the baggage has been left behind in London or Hong Kong - if it is Hong Kong, you will probably getting the baggage tonight.
If the baggage has already been located, it will likely be loaded on the next flight therefore you will get it soon.
If the whereabouts of the baggage is unknown, you will be expecting a few days.
A more critical issue is whether the baggage has been left behind in London or Hong Kong - if it is Hong Kong, you will probably getting the baggage tonight.
Nov 30, 2016, 3:39 pm
#5
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Did you have a tide connection? Less than 1 hour actual connection time at HKG is likely to cause luggage not catching up, in those cases, luggage will catch the next flight and be delivered to you few hours after the next flight landed.
If that's not the case, your luggage might not be at the right place yet, i.e. Could be incorrectly loaded to another flight to somewhere else and could take long
If that's not the case, your luggage might not be at the right place yet, i.e. Could be incorrectly loaded to another flight to somewhere else and could take long
Nov 30, 2016, 4:04 pm
#6
Original Poster
Join Date: Dec 2010
Programs: BA Gold
Posts: 178
Had a 6 hour layover in HKG but I'm pleased to say I received my luggage at the hotel 11pm the same day. Communication from Cathay was fantastic with regular updates by phone; I'm impressed.
I'll be choosing Cathay over BA for my Asia travel going forwards
I'll be choosing Cathay over BA for my Asia travel going forwards
Nov 30, 2016, 4:21 pm
#7
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
I some times intentionally choose short connection when travelling with lots of luggage so I don't need to carry them out of airport, CX/KA is always good with luggage delivery.
Feb 24, 2019, 9:49 pm
#8
Join Date: Apr 2010
Location: HKG
Programs: JMB Sapphire, MPC GO, SPG Gold, HH Gold, PCR Plat Elite
Posts: 78
Just had an experience from HKG to PVG via CX and baggage was delayed for 4 days due to baggage tag missing. Although I've got the baggage delivered to me now, what chances do I stand to get compensation from CX?
Feb 24, 2019, 10:49 pm
#9
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
Did they deliver it to your hotel (that's what they usually do). In which case, what did you actually lose? Most people (see the post above yours!) would say you gained.... If you hung around the airport then you probably wasted your own time as they do normally deliver....
Feb 25, 2019, 1:42 am
#10
Join Date: Apr 2010
Location: HKG
Programs: JMB Sapphire, MPC GO, SPG Gold, HH Gold, PCR Plat Elite
Posts: 78
Did they deliver it to your hotel (that's what they usually do). In which case, what did you actually lose? Most people (see the post above yours!) would say you gained.... If you hung around the airport then you probably wasted your own time as they do normally deliver....
Feb 25, 2019, 2:13 am
#11
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,570
Indeed, CX is very good with delayed luggage. I guess that they have dedicated a significant number of staff at HKG airport and in their HQ.