Originally Posted by
heartface
Had a 6 hour layover in HKG but I'm pleased to say I received my luggage at the hotel 11pm the same day. Communication from Cathay was fantastic with regular updates by phone; I'm impressed.
I'll be choosing Cathay over BA for my Asia travel going forwards
Indeed, CX is very good with delayed luggage. I guess that they have dedicated a significant number of staff at HKG airport and in their HQ.