It should show up in Manage my booking but they should still call / email / SMS you.

As it happens your aircraft is already in New York (B-KPM), they are just delaying its return until they know it can land when it gets to HKG.

Good luck ^

Solid of CX to reimburse lodging/transport for WX ^

You should be able to. When this happened to me, there were two flights showing though (one might state "a ticket has not been issued for this itinerary").

On a different note: WOW, the CX website just let me reschedule my flight, free of charge (yes, the CX website!). Manage my booking was empty on Firefox, as usual, but Chrome got the job done. They did collect the 90 HKD runway surcharge though :rolleyes:

How? I see the original flights in Manage My Booking but they don't show as cancelled or anything.

If you see nothing (i.e. no change) they probably haven't done anything. Manage my booking isn't always the most reliable though, unfortunately. CX app shows a "technical error" and won't say anything at all. Other sources say it's cancelled. Sorry, but looks like a phone call is due :(

Spent over an hour on hold with CX USA toll free. Going to try to walk into their midtown Manhattan office.

Well handled Cathay!
 

Full marks to Cathay for my first experience of IRROPS with them.

Originally booked out of MAN - flight cancelled.
I called Cathay Hong Kong at 03:00 hrs GMT to see what could be done. They changed the route to LHR - HKG, found me a good J seat and..... the check in area was busy but very well organised. No extra charges and because I live halfway between MAN and LHR all I had to do was turn the taxi south instead of north.

The only sorry part is that the CX lounge at T3 is still closed... oh well.... first world problem.

I raise my glass to CX - Well Done ^

Anyone manage to get through? If so, how long did you wait?

On the UK line 5 hours ago it took about 10 minutes.

14 hours ago on the HKG line it took about 15 minutes.

If you don't mind paying the call charges then calling the HK line now may be good because HK is asleep.

Thank goodness for Skype credit. Though it seems like I'll be waiting a lot longer than 15 mins on the HKG line.

Anyone know if CX has a centralized call centre or are they country specific?

I'm in YYZ and the Canadian call centre is in YVR. Open select hours.

But on one occasion, I couldn't wait, so I called HKG and paid the cost. Worth it when you need to reach someone, somewhere, however.

IIRC, on the CX site, when you select country and language, if you go to the contact us page, you can see local numbers and hours - if available

I walked into a sales office in Manhattan. Not set up for customer service. A wonderful woman helped us. They are working on alternatives and meanwhile have booked us for Friday just in case.

And the line:

"Passengers are advised to make alternate flight arrangements in Manage Booking due to the higher than usual volume of calls to our Global Contact Centre."
.

20-25 mins wait, not terrible.

In the end, KA pointed at AC because AC issued the ticket. AC pointed at KA because KA issued the weather waiver. So basically wait 12 more hours...

was CX too cautious?
 

None of CX's flights went out after around 8pm last night. Yet all the other carriers were successfully running departure ops until midnight. Most of the competitor flights to Europe (LX, LH, AF, VS, AY) all went out up until around midnight. I know a lot of those other carriers simply got "lucky" - aka, they had equipment sitting in HKG, and they may as well run it on the return if weather permitted - but still. Weather did permit it waaaay past the T8 signal got raised and CX probably could've operated 70% of the flights they cancelled.

Take SQ2, for example. HKG-SFO. Departed 11:30pm on time last night, took off at 11:55pm, and will arrive on-time in SFO in a few hours. Meanwhile, CX's equivalent flight - CX872 HKG-SFO, scheduled to depart at 12:30am - was cancelled, as is the return CX873. Same with CX880 (11:55pm departure), cancelled same with return. This was the dynamic with virtually every late-night CX flight last night.

I don't know all the thinking that goes into this, and perhaps there are other regulatory / etc considerations as well (legal / insurance situations once T8 goes up?), but it still seems like the abundance of caution was exercised and it didn't materialize neither as bad nor as early as anticipated.