lol..

Well tbh, I actually watch Casey Neistat's videos. I don't care for his travel vlogs but I do find some of his content to be interesting especially the ones regarding cinematography and such

In a CX context Neistat is like Herringbone or Hard Shell - half of us are fans and half detest his style. That's fine, the ones who don't like his style don't have to tune in.

Do you like either the herringbone or hard shell product?

As strange as it sounds, a lot of airlines seem to use their premium products in their advertisement to lure more economy class passengers. Those people would go look at the premium products on their website but then book economy class.

No but I am co-opted to sit in them.

I can choose to not subscribe Neistat's Youtube channel.

Hasn't CX been downgrading its services recently and seemingly catering more to the cheap travelers? LOL

You made a very good point - he did not show what happened during the check-in process. Funny he tried getting into the lounge.

I had always been impressed with CX at how they enforced op-ups within the MPC. So called "courtesy" upgrades were not as rampant as in the likes of TG or PR. A long time ago, when PR still had first class, pursers would upgrade their kin from waaay at the back to FCL section. Loyal patrons are left where they are. Same with TG.

Annoying that he was even soliciting for free tickets on other airlines' premium cabins.

Probably not but I think that's precisely the point - it's about chasing incremental revenue. There's a good chance that people who follow that person don't normally fly CX so it's a chance for CX to 'introduce' itself to those folks. Besides, from CX point of view it's a 'cheap' way to advertise so why not.

Yea, that's my best bet on what happened. I'm sure these guys video absolutely everything and then edit it down. Why didn't he show the check-in process? Because that shows him navigating his upgrade. I can't totally fault CX with that one, if J class was wide open and he was friendly about it...maybe.

Or, the other possibility is he called / emailed / begged marketing or some contact at CX before his flight, and they told him to check it out with the airport when he arrived. You know, he probably emailed with all his subscribers and viewership and this and that. And their answer would probably be we need to check loading, check with so and so, etc. Pls come to the airport early and we'll talk.

He never says exactly why he is so darn early to the airport. This could explain why: to sort out with the staff his possibility of an upgrade.

If J class was wide open on that flight and an op-up wasn't taken away, I can't blame CX. Why not. Even though a little annoying they get some good publicity.

I do love how he whinges about the lounge...the fact they didn't give him the lounge tells me he was negotiating with them for his upgrade (or they truly just gave it to him serendipitously), they didn't flag him as some important guy. I highly, highly doubt CX's electronic systems proactively identified him beforehand. He had to flag them to himself or it was a total accident; even without the lounge rejection, I'd be nearly certain of that. The fact CX didn't let him in the lounge means I'm completely certain that he wasn't proactively identified beforehand. He either alerted them to himself or it was just dumb luck (I think it was the former).

He talks about how he just flew first class on KE or Asiana or whatever. If you're him and you're pitching CX, you probably say "I just flew xyz airline first class, my video got (x) many views, (x) many likes", whatever. "If I have the chance to fly your airlines in business class..."

What the heck guys, seriously?!

Cathay got 1 Million+ impression for what? An empty F seat that could have been upgraded from?

You guys sounds like you never understand what the new media are.

I doubt that CX would even want to have "the general population" in their premium cabins.

Yeah true.

Also, it was so unnecessary of him to enter the lounge a second time to pester the attendants and ask whether he could "show the world their lounge and help them advertise". Adding on to what others previously said that he most probably asked to be upgraded; it's just so annoying when there's that one customer checking in and clogging up the desks making unreasonable demands. High demands and low return for the company; just so distasteful and out of hand.

Ok so the first video has a lot of views.

But how's <20000 views a success for new media?

How many of those 12-year-olds are going to be buying a premium seat on CX?

Do you have the full demo breakdown for his Youtube channel via Adwords or Analytics?

Is that a fact or just you know..... your gut?

I mean sure he(Casey) can be a ignorant and narcissistic at times but the reality is this is just good marketing for very little spend.

????

1.9 Million Impressions/Views + 62,000 engagement on youtube alone.

How is this not super success for an empty F seat(okay, two empty F seats)