Originally Posted by Rami Tamimi

But are those people (exluding us,FTers ofcourse) watching these kind of blogs actually represent CX's target market?

Originally Posted by QRC3288

+1



your point makes sense in theory. it fails in reality given those of us who deal with CX on a near-daily basis. I've seen CX's system fail to identify the children of a head of state who were booked through the office of that head of state and flagged as such. I have many less interesting stories but which paint an equally unflattering picture of CX IT to count.

CX miraculously recognizing this (in the grand scheme of things) relatively irrelevant "vlogger" seems far fetched to me with everything I know about CX. At least of the folks I'm familiar with, who overwhelmingly pay for cash for their CX tickets (in all classes), I don't really think they're looking to that fellow for advice.



I watched the first 5 minutes of the video, here's my guess:

*He shows up 4 hours early.
*He doesn't show you any of the interaction with the check-in process.
*My bet is he explained who he is, what his blog is all about, maybe someone at SFO check-in even had seen his videos before. Or he has some sales pitch. They pull out the duty supervisor, they check and see they have J class wide open, they have a TON of time to deal with since he is there 4 hours early perhaps they make a call to HKG, and let him go to J class.
*I actually doubt this was even an op-up. But instead a "courtesy" upgrade that occasionally gets offered, like a birthday upgrade.

But I strongly doubt it was just totally serendipitous. I bet he asked during the check-in process - which he doesn't show, but we know he has heaps of time for - during which time he explained who he was in an attempt to get into J.