Combining PNRs
Jan 21, 2016 | 11:57 pm
#1
Original Poster
Join Date: Mar 2010
Posts: 89
Combining PNRs
Is it possible to combine PNRs (and have the trip protected by CX)?
Let's say I've an award redemption HKG-LHR and I've purchased another cheaper connecting flight, e.g. SIN-HKG. Am I able to have CX combine both PNRs and have my connection to the HKG-LHR sector protected in event of an earlier CX delay?
Thanks guys.
Let's say I've an award redemption HKG-LHR and I've purchased another cheaper connecting flight, e.g. SIN-HKG. Am I able to have CX combine both PNRs and have my connection to the HKG-LHR sector protected in event of an earlier CX delay?
Thanks guys.
Jan 22, 2016 | 1:02 am
#5
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
You can't combine them per se, but you can have them "linked" by calling CX. Even if you don't do it ahead of time, when you check in they can usually see both tickets and will handle IRROPS accordingly.
Jan 22, 2016 | 2:57 am
#6
Original Poster
Join Date: Mar 2010
Posts: 89
Jan 22, 2016 | 6:50 am
#7
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I think CX is usually pretty good about this kind of stuff, but something I learned from experience... if an agent tells you the gate or transit counter (for your rescheduled flight on another airline) is really far away and you need to walk very fast, insist on a buggy even if you're going to have to pay for it. I've missed two rescheduled connections due to this. Ended up overnighting in a hotel on CX's dime.
Jan 22, 2016 | 2:54 pm
#8
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,141
It is not possible to combine 2 PNRs on the "reservations" side of Amadeus.
However, when checking in at the counter in SIN, the agent can combine the "customer records" of the SIN-HKG and HKG-LHR flights into one by using the "Find Connection" function on the "DCS (Departure Control System)/check-in" side of Amadeus Altea.
As a result, you will still have 2 seperate PNRs on the reservations side, while one combined "customer record" on the DCS side.
However, when checking in at the counter in SIN, the agent can combine the "customer records" of the SIN-HKG and HKG-LHR flights into one by using the "Find Connection" function on the "DCS (Departure Control System)/check-in" side of Amadeus Altea.
As a result, you will still have 2 seperate PNRs on the reservations side, while one combined "customer record" on the DCS side.
Jan 22, 2016 | 11:15 pm
#9
Original Poster
Join Date: Mar 2010
Posts: 89
I think CX is usually pretty good about this kind of stuff, but something I learned from experience... if an agent tells you the gate or transit counter (for your rescheduled flight on another airline) is really far away and you need to walk very fast, insist on a buggy even if you're going to have to pay for it. I've missed two rescheduled connections due to this. Ended up overnighting in a hotel on CX's dime.