So why exactly is the Cathay website so bad?
May 5, 2015, 9:43 am
#1
Original Poster
Join Date: Feb 2011
Posts: 5,797
So why exactly is the Cathay website so bad?
Currently on my third attempt to pay for and confirm a booking, and i count this as a good day 
They spent all that time and money on a visual refresh yet still the simplest tasks result in errors. Am i the only one this happens to?
They spent all that time and money on a visual refresh yet still the simplest tasks result in errors. Am i the only one this happens to?
May 5, 2015, 12:16 pm
#4
Join Date: Aug 2004
Programs: CX MPC, Aeroplan, Starwood, Hyatt
Posts: 123
+1 Similar situation here. Their payment system seems to be quite messed up lately.
May 5, 2015, 9:55 pm
#5
Suspended
Join Date: Dec 2009
Location: SYD
Programs: QFF SG, VA SL, MR Plat, SPG Plat, HH Diamond
Posts: 445
bit difficult to blame the website on payment issues - could it not be the payment gateway or your bank potentially
ive never had an issue with payment, just give them a call and quote the reference number
ive never had an issue with payment, just give them a call and quote the reference number
May 5, 2015, 10:49 pm
#7
Original Poster
Join Date: Feb 2011
Posts: 5,797
To be fair, this is the first time I've had problems with actually booking/paying for flights. Usually the errors pop up when navigating existing bookings.
May 6, 2015, 12:26 am
#8
Join Date: May 2009
Posts: 6,978
It's no secret CX is cutting cost across the board, so it's not too far fetch to guess that they are not spending the money to hire a real IT corporation to do the work, say IBM's business solutions, and rather would hire some local chop shop to do the work, thinking it's all the same geeks. Well, it's not, and we're experiencing it.
Have to say the final refresh seems to work out a lot of bugs no the website, but still, took them what, 5-7 tries to get it right?
Have to say the final refresh seems to work out a lot of bugs no the website, but still, took them what, 5-7 tries to get it right?
May 6, 2015, 3:12 am
#9
Join Date: Jul 2011
Programs: OneWorld Emerald (BA GGL), *A Silver (Miles & Less), Skyteam Pleb (KLM FlyingBlue), Mucci Platinum
Posts: 920
The mobile app is also pretty pointless - no ability to manage bookings, view and select seats, no automatic alerts re flights, etc.
May 6, 2015, 6:42 am
#10
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 543
May 6, 2015, 7:21 pm
#12
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,140
I book a lot of tickets online and have had no issues at all.
In the past my main problem was my UK bank treating my spending patterns as suspicious and refusing to honour my card due to the sudden spikes in spending.
In the past my main problem was my UK bank treating my spending patterns as suspicious and refusing to honour my card due to the sudden spikes in spending.
May 6, 2015, 8:53 pm
#13
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,777
Some "technical" issues.
Being of a certain age and less than perfect vision, my initial encounter with the new web site was less than ideal. When you expand the text size past a level, things disappear from the visible display. And while once you are accustomed to the slightly different set of clicking procedures to find flights, everything does work, it takes some "getting used to".
As well, the massive amounts of graphics in the advertisements for the various destinations are not appreciated by those of use on data capped monthly internet connections. Perhaps one of the joys of wireless internet connections in regional Australia.
Now if mixed class bookings were allowed...
Happy wandering
Fred
As well, the massive amounts of graphics in the advertisements for the various destinations are not appreciated by those of use on data capped monthly internet connections. Perhaps one of the joys of wireless internet connections in regional Australia.
Now if mixed class bookings were allowed...
Happy wandering
Fred
May 7, 2015, 10:07 pm
#14
Join Date: Jun 2009
Posts: 243
++1 Bothers me to think an airline the size of CX even posting that useless app looks/functions more like a college student homework.
May 9, 2015, 8:27 pm
#15
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I think the appearance of the CX mobile app is okay.
Just lacks too much in functionality. And it's not very reliable. I mean you can't even load it up if you don't have an internet connection. They should have made it so at least in offline mode I can see my flight schedule, booking PNR, ticket number, transit time, etc. Better than having to hunt though all my emails.
Just lacks too much in functionality. And it's not very reliable. I mean you can't even load it up if you don't have an internet connection. They should have made it so at least in offline mode I can see my flight schedule, booking PNR, ticket number, transit time, etc. Better than having to hunt though all my emails.